House Manager - Denistone

**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**

We are seeking an experienced, motivated, and values-driven House Manager to lead a Supported Independent Living (SIL) home supporting two young men in their early twenties with non-verbal Level 3 autism. This is a full-time rol, comprising 3 days (24 hours/week) in an admin and leadership capacity, and 2 days (14 hours/week) of direct support (floor) shifts with the residents. The role is suited to someone dynamic and hands-on, with a strong commitment to delivering high-quality, person-centred supports grounded in active support principles.

The House Manager we are seeking works with people, not for them. They demonstrate a strong commitment to Active Support, ensuring shifts are focused on meaningful engagement with participants rather than task completion alone. They will ensure the people they support are actively involved throughout each shift in purposeful, capacity-building activities that build independence and develop skills. The House Manager actively challenges task-driven practices and prioritises participant engagement over rushing routines for staff convenience. A strong emphasis is placed on autonomy, informed choice-making, and predictability, so residents understand what is happening, feel safe, and experience a genuine sense of control over their daily lives.

Both residents are highly active and thrive with structured, engaging routines and meaningful community participation. This home operates under a family-governed model, meaning parents and house operators are closely and consistently involved in key decisions affecting the home. Working closely with parents and house operators, the House Manager will play a key leadership role in facilitating access to community settings, supporting engagement in day programs, and ensuring all supports align with each participant’s NDIS goals, preferences, and individual support plans. You will lead by example to create a vibrant, respectful, and safe home environment, while collaborating with families, behaviour support practitioners, and allied health professionals to achieve positive outcomes.

The successful candidate will bring experience supporting individuals with complex support needs and demonstrate confidence in applying proactive strategies that promote consistency, safety, and positive outcomes for both participants and staff.

Responsibilities:

• Establish and embed NDIS values in organisational culture and practice
• Build and maintain consistent good practice across all operations
• Be actively present in the home environment to lead and develop the support team
• Oversee and manage daily operations of the house
• Provide direct support to residents, including personal care, meal preparation, and household tasks
• Monitor and report on residents' physical and emotional well-being
• Collaborate with team members, families, and healthcare professionals
• Liaise and maintain regular communication with family members, working towards each resident's desired outcomes within the SILC family-governed model
• Manage staff rostering to match worker capabilities with residents' needs and preferences
• Participate in a rotating on-call roster, providing after-hours guidance and support to the team when required
• Establish a learning culture through debriefing, coaching, and feedback
• Establish systems to support health and manage risk
• Apply principles of positive behaviour support when implementing behaviour support plans

ESSENTIAL REQUIREMENTS

Experience:

• 3+ years working in the disability sector or residential care setting
• Experience leading and managing teams

Skills and Knowledge:

• Strong understanding of person-centred care and NDIS participants' diverse needs
• Strong knowledge of the NDIS and best practice approaches in disability services
• Sound understanding of health and safety practices
• Highly developed interpersonal, communication and negotiation skills
• Proven leadership and management abilities
• Sound organisational skills with ability to work independently and manage competing priorities
• Demonstrated proficiency in office IT applications

Qualifications and Checks:

• NDIS Workers Screening Check
• Current First Aid and CPR Certificates (or willingness to obtain)
• NDIS Worker Orientation Module (or willingness to obtain prior to commencement)
• Valid Australian Driver's License
• Relevant qualification in Community Services, Disability Support, or related field; or equivalent level work experience
• Understanding of the UN Convention on the Rights of Persons with Disabilities and NDIS Code of Conduct

Desirable Criteria

• Roster and budget management experience
• Experience in leading compliance and risk-related activities
• Understanding of autism and function of behaviour are highly desirable

What We Offer

• 12% superannuation
• 5 weeks annual leave per year
• Salary packaging option of up to $15,999
• Access to Employee Assistance Program
• Ongoing professional development opportunities
• A supportive and inclusive work environment

How to Apply

Please submit your application letter and Resume via Seek.

**Applications without a cover letter addressing the questions below will not be accepted. AI cover letters are discouraged; we want to hear from you!**

Cover Letter Questions

Please include responses to all of the following:

1. What methods do you use to build strong relationships with residents, families, and multidisciplinary teams?
2. Please share an example of a time you supported a team through a complex staffing situation, a change management project, or a resident-related challenge. What actions did you take, and what was the outcome?
3. How would you approach meeting NDIS Practice Standards while managing risk and ensuring effective quality systems are in place?
4. How do you support and empower teams to deliver high-quality care to residents, while also fostering staff engagement and job satisfaction?
5. Why do you think this role sounds like the next step for you?