Commercial Account Executive | Insurance Broker

We are hiring because we are growing. Our client base has outgrown the team looking after it, and we would rather bring in one very good broker than stretch the ones we have.

This is a Commercial Account Executive role at Consolidated Insurance Brokers. You take on an established commercial book, look after it properly, and grow it with the enquiries that come to us.

What you will actually be doing

•      Running an established commercial book: building owners, trades and small business owners, mostly Business Pack, with some motor including transport operators, heavy motor and earthmovers

•      Owning renewals end to end, and being the person those clients ring when something matters

•      Converting new business enquiries that come to us through our website and by referral

•      Educating clients: what their sum insured should really be, what their policy will and will not do, and why that matters before a claim rather than after one

•      Negotiating with underwriters, and using the wording to get the client the outcome the policy actually owes them

Why you would leave a job you are comfortable in

Most brokerages will hand you a book and leave you to it. We will teach you.

Here is the broker we keep meeting: good at the job, a few years in, working somewhere the director holds all the knowledge and shares none of it. Asking to sit in on the hard renewal is treated as an interruption. The learning stopped two years ago, and the only thing still growing is the book. If that sounds familiar, keep reading.

You will work directly with our directors and senior account managers. Not a dotted line on an org chart: at CIB the directors sit in the same open plan office as the team. No corner offices, no closed doors. When you have a question, you turn your chair. The people teaching you will sit with you on live files, take you through wordings clause by clause, and walk you through real claims: what the policy responded to, what it did not, and why. That knowledge is the whole game. When you can tell a client what actually happens at claim time, in plain English, from cases you have seen yourself, you stop sounding like a salesperson and start sounding like the adviser they keep for twenty years.

We give personal advice and we own it. Our brokers make a real recommendation, put their name on it, and back it. We do not email a client three quotes and call that advice.

If you have ever finished a renewal knowing the client was underinsured, and the process did not give you the room to fix it, this is the brokerage where fixing it is the job.

You do not have to be that broker yet. You have to want to become one. The drive is the requirement; the knowledge is what we teach. Two years from now, you are the broker this office brings the hard ones to.

Who you will be working with

Consolidated Insurance Brokers is an established Queensland commercial brokerage, part of the Steadfast Network, with offices in Brisbane and Bundaberg and a team of around 30.

We take the technical side of broking seriously and we enjoy it. We invest in our systems the way most brokerages invest in their foyer: assistants behind every broker, enquiries arriving from our website, and automation doing the processing, so your week is spent advising clients, not feeding a CRM.

What we are looking for

•      Broking experience, with Tier 1 or working towards a Diploma of Insurance Broking

•      Someone who finds wordings and claims outcomes genuinely interesting: the broker who reads the endorsement before the invoice, retains what they learn, and uses it on the phone

•      Steady with people. Clients ring when they are stressed, confused or annoyed, and you stay calm, straight and useful

•      Organised and quick. You stay on top of a busy book without things going missing, and you can explain what your system is

•      Comfortable making a recommendation and holding it when a client pushes back

What we offer

•      $120,000 to $140,000 plus bonus

•      An established book, with assistant support behind you

•      Enquiries coming to us, so growing your book does not depend on cold calling

•      Direct mentoring from the directors

•      Access to Steadfast markets

•      Full time, Brisbane based, hybrid once probation is passed

How to apply

Apply through SEEK with your CV. There are two questions in the application and they are the first test. The broker we are looking for will enjoy them.