Client Success/Account Manager

Someday Studios is a Fremantle-based video agency that helps Perth businesses build a brand people actually remember. We plan, shoot, edit, post, and run Meta ads through one predictable system, creating cinematic content that's levels above the rest. We're not just a production business — we're a genuine growth partner, building legacy brands, and predictable lead systems that turn our clients into category leaders.

• $65,000–$75,000 base + super and leave entitlements, with performance bonuses available

• A portfolio of clients you'll genuinely enjoy working with

• Real ownership of client relationships from onboarding through to renewal

• Your birthday off, on us

• A membership to a local sauna and ice bath studio (we prioritise wellness)

• Access to paid learning and development opportunities that support your growth

• Career growth that scales with the business — you've got an early seat in a fast growing business

• Work directly with the founder and a small dedicated team of creative minds

• Private workspace in Fremantle with a laptop, a dedicated desk, and premium amenities

• Based in the heart of Fremantle, surrounded by some of the best cafes for lunch, coffee runs, or working from time to time

• Regular team coffees and lunches

Someday Studios has reached a stage of growth where client relationships — and the retention that flows from them — need dedicated ownership. As Client Success/Account Manager, you'll own the client relationship from end to end. From onboarding, managing the production journey from shoot day to delivery, and driving retention.

You'll be measured on retention and renewals — not just client satisfaction. The right person will build genuine trust with clients and turn that trust into long-term, growing relationships.

This is a full-time, in-office role based in our Fremantle HQ. Shoot days require you to be on-site.

• Client communication: Own all client communication through WhatsApp client groups, ensuring clients are never left waiting on a response.

• Onboarding: Onboard every new client and run kick off calls.

• Content strategy: Develop a content strategy and shoot day plans for each client, aligned to their business goals.

• Shoot day management: On-set coaching for clients, managing the run sheet, and enhancing client experience on set.

• Quality control: Review and approve all edited content before it is sent to clients, ensuring it meets our standard.

• Delivery: Deliver final videos, write captions, and publish content via scheduling platforms.

• Client experience: Maintain a client experience calendar covering milestones, wins, birthdays, and events.

• Retention and growth: Manage renewals and identify opportunities before the client asks — additional content days, ads management, photography.

• Case studies: Document testimonials and case studies from successful client engagements.

• Pipeline management: Manage multiple clients through a project management software, ensuring nothing is missed or delayed.

• You're a strong, warm communicator, comfortable leading client calls and being on set

• You're highly organised — you can run multiple client pipelines at once without anything slipping

• You have working knowledge of video/content production, from pre-production through to scheduling

• You're sales-comfortable enough to spot and raise upsell opportunities naturally

• You're comfortable using AI to work smarter — speeding up planning, scripting, and content workflows

• You have a high standard for what goes out under your name

• You have experience in a similar client facing role or marketing agency

Desirable but not essential:

• Experience using AI tools and automations

• Hands-on video or content production experience (filming, editing, directing)

• 1-2 years experience in a content, marketing, or creative agency

As a general guide, we're looking for around 1–2 years in a client-facing role — but we care more about who you are than a number on your resume. If you're the right person, we'd rather have the conversation than judge your experience level.

In this role, success means:

• Clients feel confident, informed, and genuinely looked after at every stage of their journey with us

• Clients rave about the experience with us, not just the footage

• Nothing falls through the cracks — every client pipeline, deadline, and milestone is tracked and on time

• Upsells and renewals happen naturally, because the client already trusts you and sees the value

• Content quality is consistently high, with no client ever chasing a fix or a missed deadline

• Client relationships strengthen over time, leading to referrals, testimonials, and long-term retention

• Someday Studios' reputation for high standards and genuine care is upheld in every client interaction

1. Submit your resume, and send a short 1–2 minute video introducing yourself and why you'd be a good fit for the role to *******@somedaystudios.com.au.

2. Interview with Brandon, the Founder

3. Offer — and we hit the ground running

4. Please include the emoji "🥝" somewhere in your application to demonstrate your attention to detail.