Lead Service Technician

Convergint is searching for a full-time, enthusiastic and customer service-oriented Lead Field Technician to join our Victoria operations. We are looking for someone who provides the right solution the first time.

Convergint – Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Who you Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results.

You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. 

The Role

As a Lead Field Technician you will be responsible for providing customer and technical support for installed systems Security CCTV, Access Control Systems, and other IP or cloud-based products. 

You will service and support existing customers by responding to service calls, programmed maintenance, Customer Support Programs as well as performing installation and commissioning on complex systems.

What you’ll do with “Our Training and Your Experience”.

• Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service. This is not only through providing a solution to the service call, but ability to communicate with client on site about faults and update your scheduling team accordingly.

• Respond to routine and some non-routine customer service calls, scheduled maintenance calls. Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects, as necessary.

• Complete accurate and detailed service reports for customers and Convergint promptly to allow for accurate invoicing and job cost tracking.

• Rostered after-hours emergent service calls.

• Work with our remote IT team who will provide support on site.

• Assist with the development and updating of best practice techniques.

To be successful in the role you will need to have:

• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.

• High-level communication skills - written, oral, and liaison.

• Strong technical skills and/or experience related to electronic security systems.

• Programming skills and proven ability to troubleshoot problems and look for solutions. 

Requirements:

• Minimum 8 years’ experience as Service technician with industry /trade qualifications

• Experience with various EACS systems Gallagher, Genetec, Integriti, Milestone, Avignon

• Solid mechanical and electrical aptitude 

• Willingness to work on an On-Call Roster

• A valid driver’s license with a clean driving record.

• A valid Victoria Security License. 

• Construction Induction White Card 

• Open cabling licence

• A proficiency in MS Office applications.

Why join us?

• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company. 

• Opportunities for career progression

• Training and development provided.

• Great work life balance

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Only shortlisted candidates will be contacted.