Customer Service Team Member

About the role

As a key member of our team, you will play an important role in delivering an exceptional customer experience from enquiry through to order and delivery.

About us

At Johnson Tiles, we live and breathe tiles. With over 60 years of experience in Australia and New Zealand, we are specialists in the supply of quality ceramic and porcelain tiles, servicing domestic, residential and commercial markets. With a strong customer base across ANZ, we are continuing to expand.

Key responsibilities

• Assisting customers with product information, availability and enquiries

• Responding to customer enquiries via phone and email

• Preparing quotes, processing orders and coordinating deliveries

• Providing accurate product, pricing and lead-time information

• Liaising with warehouses, sales representatives and delivery teams

• Keeping customers informed throughout the process

• Resolving customer queries and issues in a professional and timely manner

• Maintaining accurate customer and order records

• Building strong, long-term relationships with customers

About you

• Reliable, punctual and hardworking

• Customer-focused with a genuine passion for providing excellent service

• Confident, friendly and professional in communication

• Highly organized with strong attention to detail

• Comfortable working in a fast-paced environment

• A proactive problem solver who takes ownership of customer enquiries

• Confident using computers, email and CRM/order management systems

• Experienced in customer service, sales administration or a related industry is desirable but not essential

Benefits

• A fun, friendly and collaborative work environment

• Career and self-development opportunities

• Supported training and ongoing learning

• Staff and family discounts

• The opportunity to join an established Australian business with a strong history and exciting growth ahead

If you’re reliable, energetic and ready to get stuck in, we’d love to hear from you!