General Manager Clinical & Volunteer Services - Eastern Palliative Care

• Executive role, integrated clinical and volunteer portfolio
• Sector-leading community palliative care provider
• $195K-$210K + super + full NFP packaging, Mitcham VIC

Eastern Palliative Care is the largest single provider of community-based specialist palliative care in Victoria. Each year, more than 2,100 families across seven local government areas of Melbourne's east — Boroondara, Manningham, Maroondah, Whitehorse, Monash, Knox and Yarra Ranges — are supported by 130 clinicians and 180+ active volunteers. Care is delivered in people's homes, on their terms, at the most significant time of their lives.

Founded in 1998, EPC restructured as a Company Limited by Guarantee in December 2024 and achieved full ACHS accreditation in early 2025. It is now moving into Years 2 and 3 (2026–28) of its Value Based Health Care Transformation Plan — the strategic framework that will define the next chapter of its work.

Brooker Consulting is partnering with EPC to appoint a General Manager, Clinical & Volunteer Services.

The role

In January 2026, nursing, medicine, allied health, family support, bereavement counselling, and volunteer services came together under a single integrated executive portfolio. This was a deliberate structural move — the operational expression of EPC's VBHC Framework and the coherent, multidisciplinary model of care around which the next phase of transformation is built.

You will report directly to CEO Adjunct A/Prof Gaylene Coulton and join a lean, close-knit executive of three (CEO plus two GMs). A Manager of Clinical Operations and the Clinical Educator will report to you, freeing you to focus on strategy, integration, external representation and the leadership of your teams.

The moment you are stepping into

Year 1 of the transformation is complete. Workforce redesign, fleet optimisation, fundraising strategy and office consolidation have been operationalised into business as usual. All EPC teams are now under one roof at Mitcham, with refurbished offices and modernised HR and finance systems (Employment Hero) live.

You inherit a settling team, a clear three-pillar strategic runway endorsed by the Board, an active innovation portfolio (PerEmpo PROM, video-telehealth, PSA pharmacist pilot, Palliative Medicine Registrar program), and sector recognition — EPC's Central Team was nominated for the 2025 National Innovation in Palliative Care Award and EPC's Volunteer Program won the 2024 National Palliative Care Australia Award.

What is required now is leadership. Visible, calm, emotionally intelligent and clinically credible. The workforce is long-tenured, deeply committed and, after a period of significant change, ready to be led by someone worth following.

What success will look like

In your first 12 months, you will have built trust with a multidisciplinary workforce, integrated clinical and volunteer services into one coherent model of care, delivered early wins on service optimisation (Intake and Aged Care functional reviews, embedding Telehealth and AI Scribe), partnered effectively with the CEO and senior leadership, and retained and engaged key clinical talent. The most important measure of success is cultural — whether the clinical and volunteer workforce feels seen, heard, supported and led.

Who we are looking for

• Nursing qualification strongly preferred but psychology/mental health/social work qualifications welcomed; palliative care ideal; community or aged care next best adjacency. Acute-hospital-only backgrounds without palliative care experience are unlikely to translate.
• Demonstrated GM-level (or highly comparable) experience leading multidisciplinary clinical and allied health teams. This is not a first GM role.
• Genuine multidisciplinary fluency — an understanding of both nursing and allied health mindsets and practice.
• A leader whose self-awareness and emotional maturity are the quiet engine of how they lead — the maturity to lead people through change with respect, transparency and psychological safety.
• Financial fluency within government-funded environments; proven stewardship of budgets under DoH-style funding constraints.
• Deep respect for clinical governance, quality, safety and accreditation.
• Credibility with government, universities, hospitals and peer providers preferred.
• Values genuinely aligned to EPC's — compassion, dignity, excellence and empowerment.

Practical details

• Location: Mitcham, Victoria (all EPC teams under one roof)
• Remuneration: $195,000 – $210,000 base + super + full NFP salary packaging at the full rate; five weeks annual leave.
• Employment: Full-time, ongoing
• Reporting to: Chief Executive Officer
• Direct reports: Manager of Clinical Operations, with clinical and allied health leadership beneath. Clinical Educator

How to apply

Candidates are invited to submit a current CV and a covering letter addressing:

• Your interest in EPC and this specific role
• How your experience aligns with the success profile — clinical background, GM-level leadership, multidisciplinary fluency and emotional intelligence
• Your view of what the first 12 months would look like from your perspective

Applications should be submitted to Brooker Consulting by 5pm on the closing date.

Please click the 'Apply Now' button to submit your application.

A confidential conversation before you apply

If, after reading this, you would like a confidential conversation before deciding whether to formally apply, you are warmly invited to reach out. TEXT Elizabeth Miller on 0493 827 145 and she will send you a link to book a private call at a time that suits you. All conversations are held in strict confidence.

This assignment is being managed by Rebecca Perrone and Elizabeth Miller of Brooker Consulting.

Eastern Palliative Care and Brooker Consulting are committed to diversity, equity and inclusion, and warmly welcome applications from candidates of all backgrounds — including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, people with disability, and LGBTIQA+ people. All approaches will be handled in strict confidence.