Claims Technical Specialist

Company Description

Your work at TAL will have a direct impact on the lives of over 5 million Australians, often during their most challenging times. Alongside our partners, you’ll contribute to meaningful work that makes a difference.  

We’re committed to being proactive and accountable, enhancing how we work and collaborate to get things done. Our values – respect, commitment, and resourcefulness – guide us as we deliver on our purpose, working with governments, industry colleagues, and partners to make a lasting impact.  

We also do what’s right by giving back. Through volunteering, championing equity, health, and sustainability, we actively support our community.  

Job Description

As a Claims Technical Specialist, you’ll provide expert technical guidance across Income Protection, Life, Trauma and TPD claims, helping drive quality assessments and positive outcomes for our customers. You’ll partner closely with Claims Managers to build capability, embed best practice and continuously improve the way we do claims—ensuring our approach reflects industry standards, TAL policy and a strong customer focus.

You will:

• Provide expert technical advice across claims, including assessment review, adverse decision sign‑off and authorisation within delegation.
• Coach and support Claims Consultants to deliver timely, high‑quality and customer‑focused claim outcomes.
• Build technical capability across the team through coaching, training and uplift against the TAL claims capability framework.
• Drive best practice by developing, embedding and applying claims procedures, policy terms and technical guidelines.
• Ensure claims decisions and interactions meet TAL governance, compliance standards and regulatory obligations.

Qualifications

• Proven experience in life insurance claims, with strong technical expertise developed in a senior claims or specialist role.
• Demonstrated ability to coach, uplift capability and embed technical knowledge across claims teams.
• Strong understanding of life insurance legislation, codes of practice and regulatory requirements, applied confidently in claims assessment.
• Ability to think critically, identify barriers and develop practical solutions to support sound claim outcomes.
• Clear, confident communicator with the ability to influence stakeholders and deliver a high‑quality customer experience.

Additional Information

TAL is one of Australia’s leading life insurers, committed to inclusion, and supporting the career growth of our diverse workforce. We’re proud to be:  

• An Inclusive Employer – Recognised as Employer of Choice for Gender Equality by the Workplace Gender Equality Agency and Bronze Tier Status within the Australian Workplace Equality Index  

• Diversity Champions – Member of Diversity Council Australia, Australian Disability Network, Pride in Diversity and Champions of Change  

• Reconciliation Advocates – Read our Innovate Reconciliation Action Plan. 

• We welcome applications from people with diverse experiences, perspectives and backgrounds including Aboriginal and Torres Strait Islander people, caregivers, individuals living with disabilities, people from culturally diverse backgrounds and the LGBTIQ+ community.  

• Need adjustments during the recruitment process? Let our team know by getting in touch with us here.—we’re here to support you. 

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.   

As part of the recruitment process, there are several checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.  

#LI-Hybrid  

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.