Rostering & Administration Coordinator

THERAPY Mental Health is seeking an experienced and highly organised Rostering & Administration Coordinator to support our expanding NDIS mental health and disability services.

This is a fast-paced role requiring exceptional attention to detail, strong communication skills, and proven experience using CareMaster. Applicants without CareMaster experience will not be considered.

You will play a key role in coordinating participant supports, managing rosters, and ensuring the smooth day-to-day operation of our services.

Responsibilities include:

• Creating and managing staff rosters

• Matching support workers to participant needs and preferences

• Managing shift changes, cancellations, and urgent roster requests

• Maintaining accurate participant and employee records

• Scheduling new services and onboarding participants

• Monitoring service delivery and roster compliance

• Liaising with participants, families, support workers, coordinators, and external stakeholders

• Assisting with payroll preparation and timesheet review

• Managing phone, email, and administrative enquiries

• Supporting quality, compliance, and NDIS documentation requirements

✔ Previous rostering experience within disability, aged care, community services, or healthcare
✔ Strong working knowledge of CareMaster (highly desirable)
✔ Excellent organisational and time-management skills
✔ Ability to manage multiple priorities in a fast-paced environment
✔ High level of computer literacy and administration skills
✔ Professional communication and problem-solving abilities
✔ Strong attention to detail and accuracy
✔ Current National Police Check
✔ NDIS Worker Screening Check (or ability to obtain)

• Experience within the NDIS sector

• Experience using Employment Hero

• Knowledge of SCHADS Award rostering requirements

• Experience coordinating large workforces and complex participant supports

• Understanding of psychosocial disability and mental health supports

• Competitive salary based on experience

• Supportive and collaborative team environment

• Opportunities for professional development

• Modern office environment

• Meaningful work supporting people to live better lives

If you have proven CareMaster experience and thrive in a busy rostering environment, we would love to hear from you.

Please submit your resume and a brief cover letter outlining your rostering experience and experience using CareMaster.

***************@therapymentalhealth.com.au