Support Coordinator - Rent Relief

About Ruah

Ruah is a leading values-driven employer in Western Australia’s community services sector. Our staff go boldly, not just supporting people in need, but working to end homelessness, end domestic violence and create opportunities for people struggling with poverty and mental health challenges.

Our professional team of operational and corporate services staff is backed by one of WA’s biggest Peer support workforces. Our staff reflect our commitment to diversity and inclusion, where difference is valued, celebrated and embraced.

By choosing to work with us, you are helping transform the lives of vulnerable and disadvantaged people in our community.

About the Role

Looking for a role where you can make a genuine impact?

We're seeking a Support Coordinator to join our WA Rent Relief Program in Canning Vale, helping people experiencing housing stress maintain their tenancies and avoid homelessness.

Delivered in partnership with Anglicare WA, the WA Rent Relief Program provides practical support to individuals and families facing financial hardship and rising rental costs.

As a Support Coordinator, you'll work alongside clients to identify solutions, access financial assistance, navigate challenges, and connect with the services and supports they need to remain safely housed. Through person-centred case management, tenancy support and advocacy, you'll help people build stability, independence and positive long-term outcomes.

This is a varied and rewarding role where you'll collaborate with clients, landlords, community partners and support services to deliver practical solutions and create meaningful change in people's lives.

This is a full-time maximum-term contract until 30 June 2027, working 38 hours per week, Monday to Friday, based in Canning Vale.

Key Responsibilities

• Provide case management and support to people experiencing housing stress and financial hardship
• Conduct assessments and develop strengths-based support plans
• Advocate for clients and connect them with housing, financial and community supports
• Deliver tenancy support to help sustain private rental arrangements
• Build positive relationships with landlords, property managers and partner agencies
• Maintain accurate client records, case notes and reports
• Contribute to service quality, stakeholder engagement and continuous improvement activities

What We're Looking For

The successful applicant will demonstrate:

• Experience in case management, tenancy support, housing services or community services
• Strong relationship-building skills and the ability to engage effectively with people from diverse backgrounds
• Excellent communication, report writing and record-keeping skills
• The ability to work collaboratively with clients and stakeholders to achieve meaningful outcomes
• Sound judgement, resilience and a person-centred approach to service delivery
• Advanced computer skills, including Microsoft Office and client management systems
• An understanding of the challenges associated with homelessness and housing instability
• A commitment to Ruah's values of Respect, Integrity, Connection, Quality and Hope

Desirable

• Qualification in Community Services, Social Work, Psychology, Counselling, Mental Health or a related field
• Knowledge of diversity, social inclusion and culturally responsive practice
• Experience supporting people experiencing housing and financial stress

What We Offer

• Salary aligned with Level 4 of the SCHADS Award, starting at $92,575 plus superannuation
• Up to $18,550 in salary packaging benefits to increase your take-home pay
• 5 weeks annual leave plus 17.5% annual leave loading
• 16 weeks paid parental leave with flexible access options
• Free Employee Assistance Program for you and your family
• Ruah-paid Journey Cover insurance
• Ongoing professional development opportunities
• A supportive, inclusive workplace where diversity is celebrated

Required Compliance Documents

• Current Driver's Licence
• National Police Clearance
• First Aid Certificate

How to Apply

We'd love to hear from you.

Please click Apply, create your LiveHire profile, and submit your current CV along with a cover letter of no more than two pages outlining your suitability for the role.

Closing date for applications: 18 September 2026.

Please note: This advertisement may close prior to the advertised closing date.

For further information, please contact:

Ivan Dossugi - Team Lead - Mobile Outreach, South-East Tenancy and Wongee Mia on ••••@ruah.org.au

We are building a workplace where difference is embraced and encouraged - and to do this, we need people on our team who are representative of the clients we work with, who are passionate about change and courageous enough to stand up for what is right.  Everyone is welcome. Everyone belongs. 

We are committed to protecting children and young people from harm. All applicants will undergo an extensive screening process prior to appointment.