Service Administrator

About the role

CarCram Pty Ltd is seeking a dedicated and organised Service Administrator to join our team in Port Melbourne, VIC. This is a full-time position that plays a crucial operational role in supporting the smooth delivery of our services. As Service Administrator, you will be the backbone of our administrative operations, ensuring that all systems, processes and communications are managed efficiently to support our business objectives and customer satisfaction.

What you'll be doing

• Managing and coordinating administrative functions to support service delivery and operational efficiency

• Scheduling appointments, managing calendars and coordinating staff availability

• Processing and maintaining accurate records, documentation and filing systems

• Handling customer inquiries and providing responsive, professional communication via phone, email and other channels

• Preparing reports, correspondence and administrative documents as required

• Liaising with internal teams and external stakeholders to facilitate smooth service operations

• Managing office supplies, equipment and inventory levels

• Supporting the organisation of meetings, events and facility management activities

• Maintaining confidentiality and adhering to company policies and procedures

• Assisting with data entry and database management tasks

• Sharing on-call phone support

• Visiting our sites to provide user training and inductions

What we're looking for

• Proven experience in an administrative or office support role, ideally within a service-oriented environment

• Excellent organisational and time management skills with the ability to prioritise multiple tasks

• Strong written and verbal communication abilities with professional customer service skills

• Proficiency in Microsoft Office Suite and general IT literacy

• Attention to detail and accuracy in record keeping and documentation

• Ability to work independently and collaboratively within a team environment

• Reliability, discretion and a commitment to maintaining professional standards

• Problem-solving mindset with a flexible approach to changing priorities

• Experience with scheduling software or customer management systems is advantageous

• Australian driving licence

• Neat appearance to suit a professional role

What we offer

At CarCram Pty Ltd, we value our employees and are committed to providing a supportive and rewarding workplace. We offer competitive remuneration, a professional working environment and opportunities for professional development. Our team enjoys a collaborative culture where your contributions are recognised and valued. We provide a range of workplace benefits and prioritise work-life balance, fostering an inclusive environment where all employees can thrive.

About us

CarCram Pty Ltd is a dynamic organisation dedicated to delivering quality service solutions. Located in Port Melbourne, we pride ourselves on our professional approach, customer-focused values and commitment to operational excellence. Our team is composed of dedicated professionals who work collaboratively to achieve our business objectives and maintain the high standards our clients expect.

Apply now

If you are an organised, detail-oriented professional with strong administrative capabilities and customer service experience, we would like to hear from you. Please submit your resume and a covering letter outlining your relevant experience and interest in this role.