Customer Experience Officer - Leisure Centre (Seasonal And Permanent)

Are you passionate about helping others and creating positive experiences? Want to work in a vibrant, health-focused environment where your work makes a real impact in the local community? Sutherland Council are on the lookout for friendly, proactive Customer Experience Officers to join our Leisure Centres!

At Sutherland Shire Leisure Centres, we’re more than just pools and gyms — we’re a vibrant community space focused on health, wellbeing, and connection. As a Customer Experience Officer, you’ll be the friendly face welcoming visitors, addressing their needs, and ensuring our centres operate seamlessly.

• Be the first point of contact, delivering warm welcomes and lasting first impressions
• Handle customer enquiries, bookings, and payments using our digital systems
• Keep reception areas tidy, professional, and inviting
• Assist with customer feedback and help resolve issues with a smile
• Support daily admin tasks that keep our centres running like clockwork

We want people who love people! You’ll thrive in this role if you have:

• Experience in a fast-paced customer service or reception environment
• Great communication and conflict resolution skills
• Confidence using POS systems and handling transactions
• A calm, organised, and solutions-focused approach

If you have a positive attitude and a desire to learn and grow within a supportive team, we want to hear from you!

At Sutherland Shire Leisure Centres, we offer a vibrant workplace that values collaboration, achievement, respect, and evolution. Our team is dedicated to making a positive impact in the community, and we’re committed to your personal and professional growth.

Take the next step in your career and be part of a team that celebrates new ideas and solutions!

If you’re ready to embark on an exciting journey with us, please submit your application today! Let’s work together to create memorable experiences for our community.

• Apply by responding to our online application questions and submitting your resume outlining why we are a great fit!
• Get your application in by 11.59pm: 21 August 2026
• Interview date: Interviews will be facilitated within two weeks of the position closing.
• Package: From $60,887 gross p.a.(full time equivalent) plus 12% superannuation. Salary will be paid pro rata to the part time hours worked. Weekend penalty rates will be paid as applicable.
• Hours of work: Permanent and Seasonal part time opportunities available working up to 20 hours per week across a 7 day spread of hours. There is a requirement to work at least 1 weekend shift per week. Seasonal opportunities are expected to be available from 14 September 2026 until 25 April 2027.  

Suitable candidates are subject to pre-employment screening which includes Reference Checks, Work Rights Verification, Identity and Functional/Medical History Checks, and may also include a Criminal History, Qualification and Working with Children Check. Employment is subject to clearance of all these checks.

Council is a Child Safe Organisation and is committed to ensuring the NSW Government’s Child Safe Standards are incorporated in our procedures, practices, programs, and events.