Assistant Store Manager – NBA Melbourne Emporium

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Assistant Store Manager (Full Time) – NBA Australia, Melbourne Emporium

The NBA Store is one of the world’s premier retail experiences. It is the intersection of sports fan, fashion, and culture with basketball as its backdrop. Providing officially licensed product of the NBA from on court wear to team apparel is what we do. We are the destination for all your favourite player jerseys, training product, hats, team wear and collectables. If it’s in the NBA you can get it at The NBA Store.

Our customers rely on our team to help them find and select products that represent their individualism, team pride and personal style. The company is currently expanding with the goal of becoming the largest licensed brick-and-mortar sports retailer across the globe.

As an Assistant Store Manager, you will be the right-hand support to the Store Manager. To succeed in this role you will be motivated by driving sales and passionate about providing an exceptional service experience for each of our customers. You will work alongside the Store Manager to maximise sales opportunities through coaching, developing, and providing feedback to your team and be able to execute meticulous product presentations and be a subject matter expert on our products and services.

What you’ll be doing

• Leading the floor with purpose — coaching, developing, and motivating your team to hit sales targets and deliver a standout customer experience, every shift.
• Driving results — taking ownership of individual and team KPIs, identifying opportunities, and following through consistently.
• Running the operation — managing store scheduling, wage control, shipment processing, stock replenishment, and the day-to-day detail that keeps a store performing at its best.
• Setting the standard for presentation — executing and maintaining visual merchandising, product displays, and store cleanliness to brand guidelines.
• Being the product expert — knowing your product inside and out so you can guide customers to the right purchase and build genuine brand loyalty.
• Supporting the Store Manager — being the kind of second-in-command who lifts the performance of the whole team and keeps the business running smoothly, whether the SM is on the floor or not.

You’ll thrive in this role if you are:

• Someone with proven retail leadership experience who is ready to take on more and grow with the business.
• A natural developer of people who understands that a team’s performance is a direct reflection of its leadership.
• An operationally sharp, detail-oriented professional who takes initiative and gets things done.
• Someone with genuine curiosity and a growth mindset — open to feedback, willing to adapt, and motivated by continuous improvement.
• A collaborative, positive leader who builds trust with their team and their manager, and isn’t shy about bringing ideas to the table.

Why Join Us?

• Development opportunities as the business continues to grow
• Exclusive staff discounts and early access to new product
• The chance to be part of a global iconic brand

If you’re ready to take real ownership of your career in retail management, we want to hear from you.

Apply now.