ServiceNow Administrator

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

Our Benefits

In addition to interesting, engaging opportunities that impact at scale, with ongoing personal and professional development opportunities, Thales Cyber can offer you:

Competitive remuneration structureHybrid and flexible working options under the Thales Flex programPaid parental leave and family support through Parents at WorkThe day off on your birthday each yearNovated lease optionsOngoing personal and professional development opportunitiesSonder – Welling and Support partner

About Thales

Thales delivers cybersecurity products and services that keep people and assets safe, giving organisations confidence in the security of their digital journeys. Our solutions are deployed in 148 countries, helping governments to maintain sovereignty, and organisations to preserve their strategic autonomy.

Thales is a global leader in cybersecurity - no.1 in data security - with 6,000+ experts and developers. We bring trust and resilience to key industries including finance, health, retail and manufacturing, as well as vital sectors such as aerospace, critical infrastructure, defence and space.

YOUR ROLE

You will be joining our team to support the ongoing development and maintenance of our ServiceNow instances, as we expand our process automation capabilities both internally and for our customers.

This will be an opportunity to own, grow, and showcase your thorough knowledge around the SNow platform.

The successful candidate will require strong independent problem solving and decision-making skills along with extensive knowledge of the ServiceNow platform to design, implement and support application and process integrations. Working closely with our experienced technical leaders to develop user-focused solutions.

Delivering platform customisation while considering and conforming to best practice recommendations and company policyFacilitating the creation and support of new Service Catalog items, reports, integrations, and workflowsGathering and documenting technical requirements from customers and internal teamsWorking closely with customers to implement API integrationsWriting and maintaining code with supporting documentationChampioning further platform adoption across the business unitsPerforming regular platform maintenance and planned upgrades

What You’ll Bring

To be successful in this role, you to bring the following skills, experience and behaviours:

Ideally have three years’ experience working with the ServiceNow platform in a development or administration role (CSA/CAD certification is preferred but not essential)A solid understanding of ITIL processes and the ITSM/CSM modulesDevelopment experience with REST and SOAP Web ServicesThe ability to prioritise work requirements and effectively manage time in a hybrid work environmentCapability to exercise initiative, creative problem-solving skills and deliver timely solutionsWillingness to be hands-on and continue expanding your knowledge in all facets of ITClear and articulate oral and written communicationBe comfortable and professional when working directly with internal and external customers

WE ENCOURAGE YOU TO APPLY

After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

As a Defence security clearance is required for this role, applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.