Seasonal Duty Captain

ABOUT US:
Aligned Leisure is a 100% owned subsidiary of the Richmond Football Club, established as a vehicle to manage the operations of Richmond’s health, fitness and leisure business activities. Supported by the people and business systems of the Richmond Football Club, Aligned Leisure currently operates 53 leisure centres, community stadiums, pools, gyms, skate parks, gymnastics programs, theatres and other facilities throughout Victoria and New South Wales.

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

We are constantly on the lookout for talented individuals who fit our culture and either wish to learn a new industry or further develop their existing skills. If you have a passion for your local region, a focus on supporting your community and a desire to help us in providing the best level of service, we would love to hear from you.

Child Safety Commitment:

Aligned Leisure is committed to the safety of children.  We want all children who attend our facilities and/or are in our care to be safe, happy and empowered.  We are committed to the safety, protection, participation and empowerment of all children by implementing Child Safe Standards and providing a safe and supportive environment for all children.  We make sure that children are not exposed to any form of harmful conduct or abuse and each child is empowered to participate in decisions that affect them and to share any concerns they may have. 

We are looking for experienced leisure industry duty capatains to join our team for a fixed term contract until end March 2027. 

KEY RESPONSIBILITIES:

• Conduct regular internal and external facility walkthroughs demonstrating leadership and monitoring cleanliness, presentation, service quality and safety.
• Ensure the highest levels of cleanliness and presentation at all times, especially in areas such as change rooms.
• Troubleshoot plant and equipment.
• Engage approved suppliers to undertake maintenance as required, minimising downtime.
• Detailed and timely reporting of maintenance items to Head of Facilities as appropriate.
• Liaise with user groups and service delivery staff to direct, coordinate to ensure that the facility is set up for programs as required.
• Staff leadership and supervision across the entire service delivery team.
• Ensure compliance to all shift checklists.
• Coordination of staff rosters, breaks and changes.
• Educate all staff on the shifts activities to ensure they are prepared to deliver the best possible service.
• Support staff to maximise sales opportunities for all programs and memberships.
• Assist staff to minimise wait times, especially at the front desk and on the phones.
• Ensure the facility opens on time and programs start on time.
• Transition facility management to the next Duty Captain or ready for the following day.
• Ensure all reports, checklists and procedures are completed and signed off. 
• Maintain an understanding of all relevant aspects of the Occupational Health and Safety and Environmental Management Systems.
• Implement and monitor compliance to policies and procedures.
• Implement and documents hazard and environment inspections, risk assessments, risk controls and corrective actions.
• Ensure health and safety is discussed with all staff, on every shift.
• Oversee the evacuation the facility in accordance with procedures as required.
• Act as Chief Warden for the facility.
• Investigate all incidents and implement actions to prevent reoccurrence, maintaining written records.
• Risk assess work instructions to identify any hazards and take action to rectify any identified risks.
• Ensure the dissemination of OHS, Risk and Environment information to staff relevant to their roles and responsibilities.
• Facilitate and monitor rehabilitation of injured workers as per their return to work plan.
• Ensure all employees and contractors are inducted and receive regular training as required.
• Ensure all complaints are followed up in a timely manner.
• Actively seek customer feedback on service levels.

ESSENTIAL QUALIFICATIONS AND EXPERIENCE:    
1.    Minimum 1 year experience as a duty manager or duty captain in a leisure industry setting is essential.
2.    The position will be subject to relevant pre-employment checks such as a Police Check and must maintain a current working with children check
3.    The successful applicant must hold current WWCC, Pool Lifeguard, first aid and CPR qualifications.  An ATO certificate (is not mandatory but highly desired).

PERSONAL ATTRIBUTES:
1.    Focused on the customer
2.    Understands/enjoys the Leisure Industry and motivated to serve Aligned Leisure
3.    High level of awareness to pre-empt issues and risks
4.    Disciplined to focus on aquatic supervision and customer safety
5.    Relentless in their approach to delivering exceptional service
6.    Engaging and outgoing
7.    Conflict resolution skills
8.    Decision making skills
9.    High level communication and consultation skills

At Aligned Leisure, culture is paramount, and we are committed to developing our people in a supportive environment. Connecting to Thrive and Win is about connecting not only with patrons and customers, but also about staff connecting with each other with humour and care, through storytelling and authenticity, to build genuine relationships.

Flexibility is something that we value. We recognise that this will mean different things to different people and are supportive of various flexible work arrangements, including the ability to work from home. 

We’re committed to fostering a diverse and inclusive workplace and strongly encourage applicants from all backgrounds to apply.