Customer Experience Administrator

• Make a real impact on customers throughout their home building journey.
• Build your residential construction knowledge with an industry leader.
• Join a collaborative team focused on growth, learning and excellence

This role offers an excellent opportunity to develop your knowledge of the residential construction industry while building strong customer service, stakeholder management, and operational coordination skills. You'll gain exposure to the end-to-end building journey, work closely with experienced industry professionals, and contribute to initiatives that improve customer satisfaction and business performance.

You'll be part of a collaborative team that values continuous improvement, encourages professional development, and supports you to make a meaningful impact on both customer and business outcomes.

As a Customer Experience Administrator, you'll play a vital role in supporting our customers and internal stakeholders throughout the pre-construction and construction journey. Working closely with the Customer Experience and Workflow teams, you'll help ensure a seamless building experience while maintaining high levels of communication, accuracy, and service excellence.

Key responsibilities include:

• Managing customer enquiries via phone and email, ensuring responses are delivered promptly and professionally. 
• Maintaining accurate customer records and file notes to support transparency and quality customer outcomes. 
• Providing regular updates to customers throughout their build journey.
• Supporting construction administration activities, including variations, addenda processing, key handover packs, and maintenance of construction files.
• Coordinating workflows across Operations teams to help ensure jobs progress efficiently through pre-construction and construction milestones. 
• Assisting with land title tracking, compliance checks, ordering surveys and reports, and monitoring project progress against key targets.
• Building strong relationships with customers, suppliers, site teams, and internal stakeholders to deliver exceptional service outcomes.

We're looking for a highly organised and detail-oriented professional who thrives in a fast-paced environment and enjoys providing exceptional customer service.

You will bring:

• Strong administration and organisational skills with a high level of attention to detail.
• Excellent communication skills and the ability to build collaborative relationships across the business. 
• Strong time management skills and the ability to prioritise multiple tasks effectively. 
• A proactive, solutions-focused approach and willingness to learn. 
• Confidence interpreting reports and coordinating workflow activities. 
• A customer-first mindset and commitment to delivering positive experiences. 

We reserve the right to commence the recruitment process prior to the closing date. Therefore, we encourage you to apply as soon as possible