Complex Patient Care Navigator - Permanent Full Time - The Sutherland Hospital

Complex Patient Care Navigator 

Employment Type: Permanent Full Time
Position Classification: Clinical Nurse Specialist Grade 2, Occupational Therapist Level 4, Social Worker Level 4 
Remuneration: $ 119,436.7467  $134775 per annum plus superannuation
Hours Per Week: 38
Requisition ID: REQ682853
Location: Caringbah, Sydney 
Applications Close: Sunday, 16 August 2026

Complex Patient Care Navigator - Permanent Full Time - The Sutherland Hospital

Our Hospital and Community

Established in 1958, The Sutherland Hospital campus offers a comprehensive range of inpatient and community services to around 226,000 residents of the Sutherland Shire.
 

Learn more about The Sutherland Hospital here. Learn more about South Eastern Sydney Local Health District here. 
What you'll be doing

The vision for South Eastern Sydney Local Health District (SESLHD) is exceptional care, healthier lives. SESLHD is committed to enabling our community to be healthy and well, and to providing the best possible compassionate care when people need it.

The Complex Patient Care (CPC) Navigator provides specialised services for older individuals and vulnerable persons in the inpatient settings with complex care and health needs, including patients with challenging behaviours. The CPC Navigator offers a person-centred approach, focusing on comprehensive assessment, care planning, and coordination to ensure the timely and appropriate discharge of these patients. 

The CPC Navigator ensures efficient and effective co-ordination from admission to discharge of patients with the aim of effecting an improved patient experience as well as access and flow within the hospital. This role works in conjunction with the Deputy Director of Nursing and Midwifery (DDoNM) to co-ordinate resources that operationally impact on patient flow from patient admission to discharge and institutes practices aimed at improving discharge times and processes optimising bed availability.

 The CPC Navigator also advocates for older and vulnerable persons and their families/ carers while balancing competing/ conflicting priorities and must communicate effectively with families and external service providers to achieve the best outcomes. They make critical decisions regarding clinical care, assessment, case management, and discharge planning, with support from the DDONM and/or Director of Medical Services.
Registered with the Australian Health Practitioner Regulation Agency (AHPRA) as a Registered Nurse/ Midwife or qualifications in accordance with Schedule C of the NSW Health Service Health Professionals (State) Award.

Selection Criteria:

1. Extensive post graduate clinical experience and demonstrated ability to provide consultation within and external to the organisation
2. Demonstrated ability to manage complex clinical care and service delivery issues and problem solve through the development and use of clinical management plans.
3. Demonstrated ability to exercise extended autonomy of decision making while working as part of a multidisciplinary team and apply professional and ethical boundaries when dealing with complex situations.
4. Demonstrated knowledge of patient access and flow priorities and skills in clinical coordination and patient flow initiatives.
5. Demonstrated high level written and verbal communication, interpersonal skills and the ability to identify key messages, issues and concerns when communicating with others.
6. Demonstrated experience in leading and initiating activities to improve clinical service delivery and patient clinical outcomes.
7. Demonstrated competence in the use of health-related information technology.

8. Demonstrated competence in the use of health-related information technology.

   Benefits:

   • Up to 12 allocated days off each year (for full-time employees) in addition to annual leave.
   • Salary packaging options that reduce your taxable income and increase your take-home pay! Up to $9K for living expenses and $2.6K meal & entertainment & Novated Leasing.
   • Discounted gym memberships with a Fitness Passport
   • Employee Assistance Program (EAP) for employees and family members.
   • Discounted Private Health Insurance.