• Lead multidisciplinary teams delivering innovative, recovery-oriented mental health services across Perth metro and Peel
• Permanent, full-time | Monday to Friday
• Salary from $124,744 + Super & Benefits

Mind strongly encourages applications from Aboriginal and Torres Strait Islander Peoples, people with a lived experience of mental ill health and recovery, and applicants from all cultures, genders, sexualities, bodies, abilities, spiritualities, ages and backgrounds.

Mind Australia is one of Australia’s largest providers of community-managed psychosocial services, supporting people experiencing mental health and wellbeing challenges to find help, hope and purpose in their lives. Operating for almost 50 years and employing more than 1,300 staff around Australia, Mind is a leading employer of people with lived experience of mental health challenges, recognising their unique ability to connect with and motivate clients and guide recovery.

About the role

We are seeking a passionate and experienced Service Manager to oversee three mental health programs across Perth Metro and Peel.

In this leadership role, you will oversee daily operations and service performance across three programs: Kwelena Step Up Step Down (SUSD), the Active Recovery Team (ART), and Support Opportunity and Resilience for Youth (SOAR). You will lead Team Leaders, Lead Practitioners and multidisciplinary teams to deliver high-quality, recovery-oriented mental health services that support people, families and carers to achieve their recovery goals.

Working closely with clinical partners, community organisations and government stakeholders, you will be responsible for service quality, contractual performance, workforce capability, financial management and continuous service improvement.

About the services

This position oversees three recovery-oriented mental health programs: Kwelena Step Up Step Down (SUSD), a short-term residential service supporting people to transition from hospital or avoid admission; the Active Recovery Team (ART), providing intensive community-based support for people with complex mental health needs; and Support Opportunity and Resilience for Youth (SOAR), a psychosocial support program helping young people aged 16–24 build independence, community connection and recovery outcomes.

Key responsibilities

• Lead and manage high-quality, recovery-oriented services for people, families and carers in line with Mind’s Model of Recovery-Oriented Practice.
• Provide leadership, coaching and supervision to Team Leaders, Lead Practitioners and multidisciplinary teams to achieve quality service and performance outcomes.
• Oversee service delivery, including intake, assessment, recovery planning and care review processes across multiple programs.
• Manage service performance, budgets, reporting, contractual obligations and compliance with organisational policies and procedures.
• Build and maintain effective partnerships with clinical services, community organisations, government agencies and other key stakeholders.
• Foster a positive, high-performing culture that values lived experience, continuous improvement, cultural safety and workforce development.

What you’ll bring

• Tertiary qualifications (minimum Certificate IV) in Mental Health, Psychology, Social Work, Occupational Therapy or other health-related field.
• Leadership experience in mental health, community services, disability, health or a related sector.
• Ability to lead, coach and develop multidisciplinary teams.
• Experience supporting people with mental ill health and complex needs using recovery-oriented and trauma-informed approaches.
• Experience managing service performance, budgets, reporting requirements and stakeholder partnerships.
• Excellent communication, relationship-building and organisational skills, with the ability to engage effectively with clinical partners, government agencies and community stakeholders.
• Lived experience of mental ill health and recovery, or experience caring for someone with mental ill health, is highly valued.

Benefits

• Increase your take-home pay with generous not-for-profit salary packaging of up to $15,899 p.a.
• Option to access Meal and Entertainment allowance up to $2,650 p.a.
• Access a range of employee benefits including our Employee Assistance Program (EAP), Fitness Passport and Workplace Banking with CommBank.
• Ongoing professional development and career growth opportunities

Interested?

To apply online visit Mind Careers - reference number 500179. Online applications must be submitted by 11pm Friday 14 August 2026. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. 

Please contact the person below for more information:

Anoushka Wootton, General Manager - Western Australia Operations (Lived Expertise)

••••@mindaustralia.org.au

Mind is committed to a barrier-free recruitment process. If you require any adjustments to complete your application, please email ••••@mindaustralia.org.au

Position Description

 PD Service Manager (KSUSD) - 20260707.pdf

The successful applicant is required to complete comprehensive reference and background checking prior to employment, including a Working with Children Check, and NDIS Workers Screening Check.