Consumer Support Associate

Join our Customer Service Dream Team!

Ready for your next challenge? We’re seeking a passionate and motivated Customer Service professional to join our team. This is a great opportunity to contribute to an industry leader in a role where every day brings something new, based in Smithfield.

Why Fluidra?

Fluidra aims to provide a fun and inclusive work environment where our values guide our behaviour. We strive to provide the perfect pool experience, responsibly. In Australia, we have a national workforce of 500 staff across five states and a strong geographical footprint with operations in over 45 countries.

The role

As our Customer Service Superstar, you will act as a first point of contact with the opportunity to create and transform our customer’s experience.

In Detail You Will

Manage incoming calls, chats and customer service enquiriesProvide technical support to our end usersLearn new troubleshooting and product information on the jobSchedule Technicians for onsite technical resolutionInitiate warranty orders through our systemEnsure all WHS and industry standards are met and followed

Benefits

Joining our team means enjoying a host of benefits including:

Ongoing Learning Support including training and development opportunitiesContemporary Office with innovative workspaces and cozy recharge areasWork-Life Balance including WFH arrangements and paid-parental leaveCompetitive Compensation with performance-based incentivesCommitment to wellbeing including Employee Assistance Program & Flu ShotsGreat perks such as company bonus scheme, birthday leave and staff discounts

The Ideal Candidate Will Have

Previous experience in a similar rolePleasant and confident telephone mannerExcellent customer service skills and results drivenStrong problem-solving and time management skillsTech-savvy with the ability to pick up systems and product knowledge quickly

If you’re ready to jump into a rewarding role with a fantastic team - we’d love to hear from you!