Critical Incident Clinician

Are you a trauma-informed clinician with a passion for making a real difference in crisis situations? TELUS Health is looking for a Critical Incident Management Clinician to join our Australia team and deliver critical psychological support when it matters most.

In this role, you'll be at the frontlines of crisis response—providing immediate, compassionate psychological support to individuals and organizations affected by traumatic events. Whether it's a workplace incident, natural disaster, or sudden loss, you'll deliver evidence-based interventions that help people stabilize, process, and recover.

Remote when not onsite || Victoria, Queensland and Canberra, Australia || Full time, Permanent position

Who You Are

• You bring minimum 3 of post qualification experience

• Experience in crisis management and trauma response. 

• You have full registration with AHPRA or AASW. 

• You've mastered critical incident stress management and psychological first aid, and you're confident conducting risk assessments in high-pressure situations.

But credentials alone don't cut it. You're someone who:

• Flexible- You're ready to shift your schedule, hop on an early flight, or travel inter-state at short notice 

• Thrives under pressure — You stay calm, focused, and clinically sound when others are in crisis

• Communicates with sensitivity — Your words de-escalate, stabilize, and support

• Thinks independently — You make sound judgments in the field without hesitation

• Embraces cultural competency — You work respectfully with diverse populations across Australia

• Commits to excellence — You engage in ongoing supervision, training, and professional development
  

What You'll Do

• Provide onsite and virtual critical incident response services following workplace incidents, accidents, disasters, violence, or sudden loss

• Deliver psychological first aid, defusing, and debriefings using trauma-informed, evidence-based approaches

• Conduct clinical risk assessments and escalate concerns according to protocol

• Facilitate individual counselling and group psychoeducation sessions

• Coordinate with employers, EAP stakeholders, and internal teams to ensure comprehensive support

• Prepare professional clinical documentation and post-incident reports

• Participate in post-incident follow-up and ongoing support
  

Why TELUS Health?

• Meaningful Impact: Direct contribution to TELUS Health's mission of improving health outcomes and building a healthier future

• Professional Growth: Access to clinical supervision, training, and ongoing professional development

• Flexibility: 100% remote when not onsite

• Diverse Reach: Support individuals and organizations across Australia

• Expert Community: Collaborate with experienced multidisciplinary teams

Ready to make a difference in a crisis? We'd love to hear from you. Apply now with your resume.