Senior Manager, Insights & Performance

• Turn complex commercial performance into the insights and decisions that shape how Customer & Revenue grows
• Bring deep commercial analytics, performance management and strategic modelling capability to influence senior decision makers
• Work flexibly from our Sydney or Melbourne office, partnering across Commercial, Data, Marketing, Product and Finance

Write your story with a career at Zip

Join Zip’s Commercial Strategy & Growth team and play a key role in strengthening how our Customer & Revenue function understands performance, identifies opportunities and turns insight into action.

As Senior Manager, Insights & Performance, you’ll own the commercial intelligence and performance capability across Customer & Revenue. You’ll establish clear performance frameworks and connect customer, commercial and operational insights to give leaders a consolidated view of what’s happening, why it matters and where to focus next.

This is a high impact individual contributor role for someone who enjoys getting to the heart of complex commercial questions. Working closely with Customer & Revenue leadership and senior stakeholders across Commercial, Data, Marketing, Product and Finance, you’ll bring independent thinking, constructive challenge and decision ready insight to some of our most important priorities.

What you’ll own

• Own and evolve the Customer & Revenue performance framework, creating consistent KPIs and performance views that connect strategic priorities to commercial outcomes.
• Lead the performance management cadence across Customer & Revenue, bringing together insights across portfolios and growth initiatives to surface the issues and opportunities that need leadership attention.
• Shape commercial decisions through strategic modelling, forecasting, scenario analysis and opportunity assessment, providing clear recommendations on priorities, investment and trade offs.
• Dig beneath material performance trends, emerging risks and growth opportunities to understand the underlying drivers and recommend practical action.
• Develop compelling executive level performance narratives and decision materials for business reviews, planning and senior leadership forums.
• Define clear measurement approaches for strategic initiatives, merchant growth, partnerships and customer engagement programs so their commercial impact can be understood.
• Partner with Data, Finance and business teams to strengthen the quality, consistency and accessibility of commercial performance information and create trusted sources of insight.
• Connect insights across Customer & Revenue, identifying dependencies, opportunities and trade offs that may not be visible within individual portfolios.
• Bring evidence and commercial judgement to challenge assumptions, forecasts and proposed initiatives, improving prioritisation and decision quality.
• Build greater performance discipline into planning and decision making, helping teams focus on actionable insights and the outcomes that matter most.

What you’ll bring to the team

Zipsters work on a broad range of initiatives, and our skills and experiences all look a little different. What really matters to us is that you’re a great fit with our four Values, and have a desire to learn and grow.

So whether you meet some or all of the desirable attributes below, we’d still love to hear from you:

• Deep experience across commercial insights, analytics, strategy, performance management, finance, consulting or a related discipline, with a track record of influencing complex commercial decisions.
• Advanced analytical and commercial capability, with the ability to structure ambiguous problems, evaluate multiple drivers and turn analysis into clear recommendations.
• Experience designing performance frameworks, KPIs and management reporting that connect strategic priorities with measurable commercial outcomes.
• Strong commercial judgement and an understanding of how customer behaviour, growth, revenue and investment interact to drive business performance.
• Experience developing sophisticated models, forecasts, scenarios and opportunity assessments that support strategic planning and prioritisation.
• The confidence and judgement to influence senior stakeholders and constructively challenge assumptions, including when priorities or perspectives differ.
• Strong communication and storytelling skills, with the ability to turn complex information into clear executive narratives and decision ready recommendations.
• The autonomy and collaboration skills to work effectively across multiple functions, establish strong ways of working and deliver outcomes without relying on formal authority.
• A mindset that embraces AI and new tools to adapt, learn and grow.
• An aptitude for identifying and managing risks. Whether you are a People Manager or an Individual Contributor, we are all leaders at Zip, therefore effective risk management is important to how we run our business and part of all our roles.
• Our values in your DNA. Customer First, Own It, Stronger Together and Change the Game.

What you’ll get in return

As we write this next exciting chapter in our story, we will continue to move at pace and embrace change. For you, this might mean opportunities to learn new skills with hands on experience, broader responsibilities, or the buzz of seeing your work impact customers faster.

Zip is a place where you’ll get out exactly what you put in. When you join the team, we'll do our best to make sure you can be yourself and surround yourself with smart, friendly colleagues and leaders who have your back, so that you can make the big things happen.

Zipsters tell us these are just some of the best things about working here. You’ll also receive:

• 25 days paid leave annually, including birthday leave and quarterly wellbeing days
• 16 weeks paid parental leave for primary carers, and 4 weeks for supporting carers
• Family support policies including miscarriage bereavement leave and domestic violence leave
• Mental health and wellness initiatives, including $299 annual wellbeing allowance, free access for you and family members to our Wellbeing platform Sonder, discounted private health insurance, and great rates on fitness sessions through ClassPass
• 2 days paid volunteering leave, 2 days study leave and 2 days religious or cultural leave per year
• Fee free Zip products, and discounts with Zip merchant partners in Australia
• Team social events, epic offices, free breakfast daily, and weekly free lunches in Sydney and Melbourne
• Access the Flare Benefits Hub & Novated Leasing, with savings across groceries, fuel, tech, fashion and dining, plus health perks, wellbeing guidance and potential tax savings on car ownership

Be a part of a team that reflects the diversity of our customers

We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.

Equally, we’re committed to ensuring our recruitment processes are accessible and inclusive. Please let us know if there are any adjustments that need to be made to ensure you have a fair and equitable experience.

And finally…get to know us

Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people centred products.

Operating in two core markets, Australia and New Zealand and the US, Zip offers access to point of sale credit and digital payment services, connecting millions of customers with its network of tens of thousands of merchants.

We’re proud to be a values led business and our values, Customer First, Own It, Stronger Together and Change the Game, guide us in everything we do.