Intake & Triage Officer

Moreton Bay Region | Full-Time Fixed Term Contract until 29 June 2029
SCHADS Award Level 4.1 | $46.70 Per hour

At Encircle Community Services, we believe thriving communities are built through connection, support and opportunity. For almost 40 years, we have worked alongside individuals and families across Moreton Bay and North Brisbane, delivering responsive services that strengthen wellbeing and resilience.

We are seeking an experienced and compassionate Neighbourhoods Intake & Triage Officers to join our Housing & Neighbourhoods team.

Working across our three sites, Kallangur, Lawnton and Redcliffe this important role is often the first point of contact for community members seeking support. Through skilled assessment, triage, service navigation and referrals, you will help ensure people receive the right support at the right time.

The Neighbourhoods Intake & Triage Officer provides intake, screening, assessment, triage and service navigation support for individuals and families accessing Encircle's Housing & Neighbourhoods services. Working within a strengths-based, trauma-informed and person-centred framework, you will support early intervention, homelessness prevention, tenancy sustainment and improved community wellbeing outcomes.

Key responsibilities include:

• Act as the first point of contact for community members seeking support.

• Conduct intake, screening and initial needs assessments.

• Identify presenting issues, strengths, priorities and support needs.

• Assess urgency and facilitate timely responses based on identified risk and need.

• Escalate complex or high-risk matters in accordance with organisational procedures.

• Provide information, advice and service navigation support.

• Facilitate referrals and warm referrals to internal and external services.

• Support access to housing, homelessness, community and wellbeing services.

• Promote community participation, engagement opportunities and support programs.

• Build effective relationships with community organisations, service providers and government agencies.

• Maintain accurate client records, case notes and service data.

• Utilise client management systems and contribute to reporting and service monitoring activities.

• Support integrated and coordinated responses across the Housing & Neighbourhoods team.

• Qualification in Community Services, Human Services, Social Work or a related discipline, or an equivalent combination of qualifications and experience.

• Experience in intake, assessment, client support, community services, housing, homelessness or related sectors.

• Experience supporting individuals and families experiencing vulnerability, housing stress or complex needs.

• Strong intake, assessment and triage skills.

• Knowledge of housing, homelessness, community services and referral pathways.

• Excellent communication and stakeholder engagement skills.

• Strong administration, record management and digital literacy skills.

• Commitment to strengths-based, trauma-informed, culturally safe and inclusive practice.

• Current Queensland Driver Licence.

• Current Blue Card or ability to obtain.

• Current National Police Check or ability to obtain.

• Right to work in Australia.

• SCHADS Award Level 4.1 salary & salary packaging benefits.

• Professional development and training opportunities.

• Supportive leadership, supervision and reflective practice.

• Opportunity to make a meaningful impact in the lives of individuals and families within your local community.

• A values-driven organisation committed to inclusion, innovation and community wellbeing.

To be considered for this position, please submit:

1. A current resume; and

2. A cover letter of no more than three pages addressing the selection criteria below.

1. Intake, Assessment & Service Navigation
Demonstrated experience undertaking intake, assessment, screening, triage and service navigation activities with individuals and families experiencing complex needs.

2. Housing & Community Services Knowledge
Knowledge of housing, homelessness, tenancy sustainment and community support systems, including referral pathways and coordinated support responses.

3. Client Engagement & Practice Frameworks
Demonstrated ability to apply strengths-based, trauma-informed, person-centred and culturally safe practices when engaging with clients and responding to identified needs.

4. Risk Assessment & Response
Demonstrated ability to identify, assess and respond appropriately to risk, safety and wellbeing concerns, including escalation and safeguarding requirements.

5. Communication & Stakeholder Engagement
Highly developed communication and relationship-building skills with the ability to collaborate effectively with clients, colleagues, government agencies and community service providers.

6. Administration & Data Management
Experience maintaining accurate records, managing client information, preparing reports and using client management systems and digital platforms.

7. Diversity & Inclusion
Demonstrated commitment to working respectfully and effectively with priority communities, including First Nations peoples, CALD communities, LGBTQIA+ people, people with disability and other vulnerable groups.

8. Organisation & Teamwork
Demonstrated ability to manage competing priorities, work independently and contribute positively within a multidisciplinary team environment.

Encircle is committed to building a diverse, inclusive and culturally safe workforce. We strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, and members of the LGBTQIA+ community.

Apply now to join a team dedicated to strengthening communities, improving access to support, and helping people navigate pathways to stability and wellbeing.