Core Support Worker – Bring the Spark to Participants’ Lives (Part-Time)

Meta Healthcare is a disability and allied health provider based in Western Sydney. We support NDIS participants to build independence, confidence, daily living skills, social connection, and meaningful routines in the community and at home.

Our team includes Support Workers, Team Leaders, Physiotherapists, Occupational Therapists, Exercise Physiologists, Speech Pathologists, and mentors who work together to help participants make real progress.

This is not just a “hang out” role. We are looking for experienced, reliable Support Workers who understand the responsibility of supporting people with disability, following plans properly, communicating clearly, and helping participants work toward real goals.

As a Core Support Worker at Meta Healthcare, you will provide practical, person-centred support to NDIS participants across daily living, community access, skill-building, personal care, transport, day programs, and goal-focused activities.

You will work directly with participants while staying connected with families, guardians, coordinators, Senior Support Workers, and allied health professionals.

The right person for this role takes initiative, plans sessions properly, writes meaningful notes, follows instructions, communicates professionally, and understands that consistency matters.

You may support participants with:

• Personal care, including showering, grooming, dressing, continence support, and hygiene routines

• Meal preparation and mealtime support

• Medication prompts or routines, where applicable

• Light domestic tasks such as laundry, cleaning, tidying, and organising

• Building independence through everyday tasks, not just doing everything for the participant

You will help participants access the community and build confidence through activities such as:

• Shopping, appointments, transport training, gym sessions, coffee outings, sports, library visits, markets, cooking, art, and social activities

• Practising money handling, using public transport, reading timetables, making shopping lists, and developing communication skills

• Encouraging participants to try new things safely and confidently

• Supporting participants to attend and engage in Meta Healthcare Day Programs

This role is about helping participants make progress, not just filling time.

You will be expected to:

• Understand the participant’s goals and support needs

• Plan sessions with purpose

• Encourage independence and choice

• Recognise small wins and build on them

• Support therapy strategies from allied health professionals

• Report concerns, risks, changes, and progress clearly

You must be confident writing clear progress notes and giving useful handovers.

This includes:

• Writing notes that explain what happened, what support was provided, how the participant engaged, and what goals were worked on

• Communicating professionally with families, guardians, coordinators, Senior Support Workers, and allied health staff

• Reporting incidents, risks, cancellations, changes in presentation, or concerns promptly

• Keeping communication respectful, factual, and participant-focused

You will be supported by Senior Support Workers and allied health professionals, but you must also be able to take responsibility for your own work.

Senior Support Workers may support you with:

• Onboarding and shift expectations

• Session planning

• Problem-solving

• Progress note feedback

• Practical strategies for working with participants

• Building consistency and confidence in the role

Our allied health team may provide guidance around:

• Communication strategies

• Routines and independence skills

• Safe movement and exercise programs

• Behaviour support approaches

• Environmental setup and therapy recommendations

Success in this role means participants are supported safely, respectfully, and with purpose.

This may look like:

• A participant completing part of their morning routine more independently

• Trying a new recipe or helping prepare a meal

• Communicating needs more clearly

• Attending a community activity with more confidence

• Building tolerance for new environments

• Practising transport, shopping, money handling, or social interaction

• Following therapy recommendations in a real-world setting

• Families and allied health receiving clear, useful handovers

• Progress notes showing genuine support, not generic comments

We are looking for Support Workers who are:

• Experienced in disability, community support, aged care, mental health, or similar support roles

• Reliable, punctual, and consistent with rosters

• Mature, professional, and able to take the role seriously

• Confident supporting participants with personal care and daily living tasks

• Able to plan engaging, purposeful shifts

• Calm under pressure and able to use de-escalation strategies

• Good communicators with participants, families, and team members

• Comfortable receiving feedback and applying it

• Able to work independently while still following plans and instructions

• Respectful of boundaries, privacy, dignity, and participant choice

• Previous experience in support work, disability, aged care, mental health, community services, or a similar care role

• NDIS Worker Screening Check, or willingness to obtain

• First Aid and CPR

• Driver’s licence

• Reliable vehicle

• COVID-19 vaccination compliance

• Working With Children Check, where applicable

• Ability to write clear and professional progress notes

• Willingness to complete required onboarding and training

• Certificate III or IV in Individual Support, Disability, Community Services, Mental Health, or related field

• Experience with personal care

• Experience with community access

• Experience supporting participants with complex needs

• Experience following therapy plans or behaviour support strategies

• Confidence working with families, guardians, and multidisciplinary teams

• Supportive team environment

• Guidance from Senior Support Workers and allied health professionals

• Opportunity to build your skills through real-world mentoring

• Meaningful work where you can see participant progress

• Day Program and community-based support opportunities

• Part-time shifts with room to grow

• A team culture focused on quality, consistency, and genuine participant outcomes

If you are an experienced Support Worker who takes the role seriously and wants to be part of a team that values quality, communication, and real participant progress, we would like to hear from you.