Account Executive, Mid-Market (CCaaS & AI‑Driven CX Automation)

Company DescriptionCentrePal is a proudly Australian-owned and headquartered, Microsoft-certified ISV delivering Teams‑native CCaaS, Voice AI, and CX Automation, built entirely within the Microsoft Teams and Azure AI ecosystem. We are the only Microsoft‑certified Contact Centre vendor headquartered in the Southern Hemisphere, built on Microsoft’s advanced Unify integration model.
CentrePal extends Microsoft Teams into an enterprise‑grade customer engagement platform - quick to adopt and fast to realise value. Unlike traditional CCaaS or fragmented AI solutions, CentrePal brings Data, AI, and Communications together on a single Microsoft platform, without introducing siloed systems, additional agent tools, or operational complexity.
Trusted by organisations across public sector, financial services, healthcare, education, transport and logistics, mining, and commercial sectors, CentrePal helps customers modernise customer engagement, operationalise AI, reduce cost-to-serve and improve service outcomes at scale.
Role DescriptionWe're seeking an experienced Mid-Market Account Executive to drive new business growth across Australia. This role is ideal for a proven new business hunter who excels at engaging Customer Experience, Customer Service, Contact Centre, IT and digital transformation leaders, and can articulate the business value of CCaaS, customer engagement and AI-driven automation.
The role is based in Melbourne and focused on driving new business growth across Australia.
What you’ll doIdentify and pursue new business opportunities across Mid-Market organisationsGenerate and qualify new opportunities through prospecting, referrals, partner engagement and existing relationshipsOwn the full sales cycle, from outreach and discovery through to negotiation and deal closureDevelop and execute territory plans to drive pipeline growth and customer acquisitionWork closely with Microsoft field sellers, channel partners, and internal teams on co‑sell and marketplace‑led opportunitiesRepresent CentrePal at industry events, customer meetings, and partner forumsCoordinate a seamless handover to the delivery team to ensure a smooth transition from sale to implementationMaintain accurate pipeline, forecasting, and deal progression in CRM
What you bringProven success in new business acquisition selling B2B SaaS, CCaaS, customer engagement, AI automation or CRM solutionsEstablished relationships with Customer Experience, Customer Service, Contact Centre, IT and digital transformation stakeholdersAbility to run consultative, value-based sales cycles rather than transactional sales engagementsExperience working with Microsoft‑aligned solutions or ecosystemsComfort working autonomously in a growth‑stage SaaS environment
Why CentrePalWe’re looking for people who live our values - who believe we’re better together, want to grow with us, and are motivated by making a real, visible impact.You’ll build meaningful relationships with industry leaders, Microsoft field sellers, partners, and customers, while playing a key role in shaping CentrePal’s next phase of growth.If you value collaboration, ownership, and high‑impact work, you’ll feel at home at CentrePal.
Questions or confidential conversation: Careers@CentrePal.comTo apply: Click Apply Now and attach your CVRecruitment agency applications will not be considered.Follow us on LinkedIn for job opportunities and company updates.
IMPORTANT: By submitting your application for this job opportunity, you consent to CentrePal Pty Ltd retaining your CV, profile, and any other information collected during the recruitment process for a period of six months. This information may be stored and used by CentrePal Pty Ltd for consideration in other potential job opportunities that may arise within the organisation during this time. Your personal data will be treated confidentially and in accordance with applicable data protection laws. If you wish to withdraw your consent or request the deletion of your data, please contact us at privacy@centrepal.com.