ServiceNow Consultant

• We’re a ‘Family Friendly’ certified workplace – we understand the often many and varied roles our team members need to play within their own unique family setting and actively support them.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here https://www.leidos.com/company/global/australia/careers

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world’s toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Reporting to the ServiceNow Team Leader, the ServiceNow Administrator is a member of our ServiceNow Platform team that support ServiceNow capabilities and instances to deliver organisational and customer objectives under operational sustainment contracts.

As an administrator of the ServiceNow Platform and Product suite, this role will be leading improvement and remediation initiatives designed to gain maximum value from our investment in ServiceNow. This role is responsible for analysing and translating business information and technical requirements into practical designs, proposing solutions to achieve complex business objectives. The position provides guidance on, assists in establishing, and participates in technical governance processes as well as IT Service Management and Operations best practices.

The role collaborates on the design and implementation of a platform operating model that improves likelihood of successful go-lives and end-user adoption. The ServiceNow Administrator role provides technical evaluation of strategic and operational demands against the ServiceNow platform architecture, platform capabilities, and leading practices.

• Develop, test, maintain, and configure ServiceNow components, modules, workflows, integrations, and automation solutions to meet business requirements, optimise operations, and align out-of-the-box capabilities with required business outcomes.
• Design and implement ServiceNow integrations and platform solutions that improve reliability, availability, data integration, cyber security compliance, cost optimisation, and value from investment.
• Contribute to ServiceNow development, deployment, release, documentation, process compliance, operational reporting, continuous improvement, and best practice implementation, including remediation of platform customisations where appropriate.
• Work closely with Product Architects, Platform Teams, Support Teams, vendors, stakeholders, SMEs, and process owners to consolidate requirements, support self-service and automation outcomes, and ensure delivery aligns with agreed roadmaps and plans.
• Provide documentation, training, mentoring, and guidance on ServiceNow capabilities, champion low-code and no-code maturity, and coordinate assigned tasks and improvements to meet workload demands.

• Highly skilled ITSM Specialist with ServiceNow Administration experience, combining business process analysis and technical capability to deliver customer-driven, sustainable, low-code and out-of-the-box ServiceNow solutions in a complex customised environment.
• Strong problem-solving, troubleshooting, and decision-making skills, with the ability to develop secure, scalable, consistent, repeatable, and pragmatic solutions while supporting agile ways of working, rapid prototyping, and collaboration with process owners.
• Experienced in ServiceNow platform administration, development, architecture, IT Service Management operations, workshop facilitation, requirements elicitation, process improvement, automation, orchestration, and cyber security within enterprise and highly regulated environments.
• Strong planning, project management, documentation, communication, interpersonal, mentoring, and cross-training skills, with a proven ability to work collaboratively, manage critical issues, and deliver outcomes within deadlines.
• Holds or is willing to maintain relevant ServiceNow certifications, with Certified System Administrator and ITIL certifications highly regarded, alongside a Bachelor’s degree in computer information systems or related experience.

This role does require the successful applicant to be an Australian Citizen and hold a minimum NV-1 level security clearance and be willing and able to uplift to an NV-2.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - virtual / face to face interview & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please contact our Careers team ***email_hidden*** if you’d like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.

Leidos is an industry and technology leader serving government and commercial customers with smarter, more efficient digital and mission innovations. Headquartered in Reston, Virginia, with 47,000 global employees, Leidos reported annual revenues of approximately $16.7 billion for the fiscal year ended January 3, 2025. For more information, visit www.Leidos.com.

Pay and benefits are fundamental to any career decision. That's why we craft compensation packages that reflect the importance of the work we do for our customers. Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement. More details are available at www.leidos.com/careers/pay-benefits.

Beware of fake employment opportunities using Leidos’ name. Leidos will never ask you to provide payment-related information during any part of the employment application process (i.e., ask you for money), nor will Leidos ever advance money as part of the hiring process (i.e., send you a check or money order before doing any work). Further, Leidos will only communicate with you through emails that are generated by the Leidos.com automated system – never from free commercial services (e.g., Gmail, Yahoo, Hotmail) or via WhatsApp, Telegram, etc. If you received an email purporting to be from Leidos that asks for payment-related information or any other personal information (e.g., about you or your previous employer), and you are concerned about its legitimacy, please make us aware immediately by emailing us at ***************@leidos.com.

If you believe you are the victim of a scam, contact your local law enforcement and report the incident to the U.S. Federal Trade Commission.

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.