Administration Officer

Smart Apprenticeship Solutions is a quality Group Training Organisation and part of The BUSY Group, one of Australia’s largest providers in employment, education and training. We deliver innovative employment and training solutions across eastern Australia, helping organisations and apprentices thrive.

Keep apprenticeships moving. Support people. Make a difference every day.

If you love spotting opportunities, building partnerships, and designing programs that create real impact for industry, employers and priority cohorts, this strategic role gives you the freedom to shape the future of our organisation.

If you thrive in a fast-paced environment, enjoy helping people, and take pride in keeping systems, paperwork and processes running smoothly, this is an opportunity to play a vital role in supporting apprentices, trainees, host employers and our field teams.

As the backbone of our operations, you'll help ensure apprenticeship journeys run seamlessly from commencement through to completion, while delivering exceptional service and maintaining accurate records and compliance requirements. The role involves:

• Providing administrative support to Field Officers and Regional Managers across our GTO operations.
• Processing training contract documentation, including variations, transfers, suspensions and cancellations.
• Coordinating and processing Australian Apprenticeship incentive claims and tracking key milestones. 
• Maintaining accurate apprentice, trainee and host employer records across business systems.
• Responding to enquiries from apprentices, trainees, host employers and internal stakeholders.
• Supporting onboarding activities, reporting requirements and record management processes. 
• Liaising with training providers, ACAP providers and other external stakeholders to ensure smooth administration outcomes.

Why You’ll Love This Role

• Be part of a purpose-driven organisation that supports apprentices, trainees and employers across Australia.
• Enjoy a varied role where no two days are the same.
• Join a supportive and collaborative team environment focused on achieving positive outcomes.
• Meaningful work that shapes apprenticeship and traineeship pathways across Australia.

What You’ll Bring

• Experience in administration, customer service or business support.
• Strong attention to detail and the ability to manage documentation and records accurately.
• Excellent communication and relationship-building skills.
• Outstanding organisational skills with the ability to manage competing priorities.
• Confidence using Microsoft Office and business systems.
• SA proactive approach to problem solving and continuous improvement.

Candidate care is important to us, this role will actively commence recruitment from the date of advertisement. The closing date of this ad is dependent on the appointment of the role.

SMART Apprenticeship Solutions and SQUAD puts the best interest of children and young people first by adhering to the Child Safety Organisation National Principles.  The appointment of successful applicants will be subject to satisfactory employment screening including, criminal history and relevant working with children checks.

We are committed to achieving a diverse workforce and strongly encourages applications from First Nations People, veterans, people from culturally diverse backgrounds and people with disabilities.