Customer Service & Administration Officer

Alex Group Aus is looking for a reliable, organised and customer-focused Customer Service & Administration Officer to join our growing team.

This is a hands-on role supporting our day-to-day customer service, sales administration and office operations. You will work closely with our Sales, Operations, Warehouse and Accounts teams and develop strong knowledge of our products, customers and internal systems.

We are looking for someone who enjoys working in a busy wholesale environment, takes ownership of their work, communicates confidently with customers and colleagues, and has strong attention to detail.

You will play an important role in ensuring customer orders, enquiries and administrative processes are handled accurately and efficiently.

The position involves regular communication with customers by phone and email, processing and following up orders, maintaining customer information and supporting different areas of the business as required.

This role would suit someone who is organised, proactive and comfortable managing multiple priorities while maintaining a high level of accuracy and customer service.

• Process customer sales orders accurately in Cin7, including order amendments and general order enquiries

• Respond to incoming phone calls, emails and customer enquiries in a professional, friendly and timely manner

• Provide customers with routine information regarding orders, stock availability, delivery status and product enquiries

• Follow up outstanding customer or order information and ensure matters are progressed through to completion

• Provide day-to-day administrative support to the Sales team

• Maintain accurate customer records, documentation and internal files

• Create and update customer information in Salesforce and assist with maintaining good CRM data quality

• Assist the Operations team with customer information, documentation and general administrative requirements

• Assist with warranty enquiries and ensure all relevant information and supporting documentation is accurately recorded

• Liaise with Warehouse and Operations teams regarding orders, deliveries and customer requirements

• Assist with coordinating information between customers and internal departments when issues arise

• Welcome and assist walk-in customers and visitors to the showroom

• Support general office administration and assist the wider team where required

• Organised, reliable and able to follow tasks through to completion

• Fluent and confident in spoken and written English

• Friendly and professional when communicating with customers over the phone and by email

• Accurate and detail-focused, particularly when processing orders and maintaining customer information

• Comfortable working across multiple tasks and changing priorities

• Proactive in identifying missing information and following up rather than waiting to be reminded

• Able to take ownership of tasks and see them through to resolution

• A good team player who is willing to assist across different areas of the business when required

• Comfortable learning new products, processes and business systems

• Able to work independently once trained while knowing when to escalate an issue

• Previous experience in customer service, sales administration, order processing, wholesale, distribution, plumbing, bathware or building products would be highly regarded

• Experience with CRM or ERP systems such as Salesforce or Cin7 would be an advantage, although training can be provided

Alex Group Aus is a growing Australian supplier of bathroom products, servicing customers across the retail, wholesale, plumbing, renovation and building industries.

We are the company behind two specialist bathroom brands:

• Aulic – offering a broad range of bathroom furniture and products including vanities, mirrors, shaving cabinets and other bathroom solutions

• Lafeme – specialising in smart toilets, bidets and intelligent bathroom technology

Our products are supplied to customers and industry partners across Australia, and we continue to expand our product range, customer network and national presence.

We are a hands-on business with close collaboration between Sales, Operations, Warehouse, Accounts and Administration. As the company continues to grow, we are looking for people who want to contribute, take ownership of their work and grow with the business.

• Full-time, stable position within a growing Australian business

• Comprehensive training across our products, customers and business systems

• Opportunity to build strong experience across customer service, sales support and business operations

• A varied role with exposure to Sales, Operations, Warehouse and Accounts

• Supportive team environment

• Opportunity to grow with the business as the role develops