Administration Officer

2x Full Time Roles Available

Are you detail-oriented with a passion for administration and customer service? AWN Insurance is currently seeking a dedicated Administration Officer to join our friendly team at our modern offices in Tanah Merah. As an Administration Officer, you will play a crucial role in ensuring the smooth operation of our department while providing top-notch service to our valued customers and clients.

AWN Insurance has been long recognised as a leader in the automotive warranty and insurance industry, renowned for our innovation and outstanding customer service. With over 30 years of experience and a proud record of winning the Product Review Award for eight consecutive years (2019 - 2026), we’re on an exciting journey of growth and expansion.

https://www.productreview.com.au/listings/australian-warranty-network

Position details:

• Full Time

• Monday to Friday, 8:15am to 5:15pm (no weekend work!)

• On-site role in Tanah Merah (near Logan Hyperdome)

 Your main duties would include, but not be limited to:

• Accounts Receivable: process new business & renewals including managing debtors to ensure timely payments and follow-ups on outstanding accounts.

• Process cancellation requests, including administering refunds for relevant customers and selling agents.

• Calculate and process monthly commission payments to selling agents.

• Data entry, record keeping and reconciliations via in-house systems and accounting software.

• Professionally answer inbound and outbound communications with customers and selling agents (written and verbal).

• General administration duties (Filing, Scanning, Photocopying etc.) 

• Contribute to weekly and monthly management reporting.

• Maintain accurate financial records and ensure compliance with internal procedures.

• Various other tasks as specified by Management.

The successful candidate should be able to demonstrate:

• Strong attention to detail

• Good time management skills and ability to work independently 

• Excellent customer service skills, with a professional and friendly phone manner.

• Eagerness to learn new systems, processes and responsibilities

• Ability to communicate effectively and work as part of a team.

• Punctual, reliable, and self-motivated.

• Proficient with Microsoft Office 365