Service Coordinator/Administration (Internal Technical | Client Support)

About the role

Reporting to the Service Manager, this broad service role will work across our range of Heat Pumps (pool heating and hot water) and will provide plenty of variety and a great learning opportunity to work across different areas of our business.

Key responsibilities

• Providing end to end technical support to customer enquiries (email and phone) in a calm, professional and timely manner
• Coordinating warranty service with internal/external contractors
• Processing spare parts orders
• Liaising with clients on technical data, product manuals, and product videos
• Processing warranty claims
• Recording all service work in the internal software programs
• Supporting the Operations Team with general administration tasks / ad hoc projects
• Promoting service plans to existing clients

About you

• Customer driven individual with a technical aptitude either gained through experiences in technical support, trades industries or customer service (or potentially an undergraduate completing studies in Engineering, HVAC, or similar)
• Technical problem solving background is highly regarded
• A positive, energetic approach and a willingness to learn and grow with our business
• Sound administration, customer service and relationship building skills
• An eye for detail and excellent data entry / typing skills (Microsoft)
• Exceptional organisation skills and the ability to multi-task
• A good telephone manner, listening and problem-solving skills and the ability to stay calm in a busy but enjoyable operating environment
• A team player who is easily able to collaborate with a broad range of stakeholders
• Willingness and capability to assist with light manual handling requirements
• Experience with Service M8 and Unleashed is desirable but not essential

About us

EvoHeat truly strive for excellence in everything we do and are recognised leaders in Hot Water and Pool Heating products and the delivery of exceptional solutions / projects to our Clients across Australia. We are highly recognised for our innovation, award-winning product lines, exceptional client delivery and our people first culture that is rapidly creating a business to enhance the community and environment.