Audiology Receptionist Part-Time 2 days per week

About the role

Goulburn Valley Hearing Clinic GVHC is a locally owned and operated Audiology service seeking a customer-focused Receptionist to join our team.

You will play a crucial role in forming the basis of clients' initial perception of our clinic. Maintaining a clear, client-focused approach is fundamental to how we work and sets us apart from other hearing services.

Key responsibilities

• Greet clients, verify details, manage bookings

• Scheduling appointments and managing client recalls using our practice management system HearAid for GVHC and GV Health

• Handle incoming telephone calls, texts and emails professionally, answering client enquiries and directing queries appropriately

• Maintaining accurate and up-to-date client records in accordance with privacy legislation

• Prepare and provide relevant information/material prior to client appointments. Maintain and scan client records to HearAid

• Use XERO to manage invoices and client accounts. Count cash daily and reconcile daily sheet

• Processing payments using appropriate systems including Medicare, the Hearing Services Program, NDIS providers, DVA and WorkCover

• Prepare hearing aids for appointments and count stock

• Process hearing aids for repair and order replacement aids when lost

• Performing basic hearing aid troubleshooting such as checking batteries, changing wax filters, domes or tubing. Assisting clients with hearing aid Bluetooth connectivity issues both face to face and over the phone. Providing batteries and other hearing aid consumables to clients as appropriate. Training will be provided to the successful candidate

• Maintain cleanliness of the clinic

• Attend staff meetings

What you'll bring to the role

GVHC's ideal candidate is reliable and personable, with experience working in a medical/allied health practice. You are a person who can remain cool and calm, willing to learn and be confident to ask questions if you need further information.

What we're looking for

• Proven experience working in a healthcare reception or medical administration environment, ideally in audiology or a related allied health setting

• Excellent communication skills, both written and verbal, with the ability to interact professionally with diverse client groups

• Strong organisational abilities and proficiency in managing multiple tasks and priorities simultaneously

• Experience using practice management software, electronic patient record systems and Xero

• Proficiency with Microsoft Office applications, particularly Word and Excel

• A professional and courteous demeanor with a genuine commitment to providing outstanding customer service

• Attention to detail and accuracy in documentation and record-keeping

• Understanding of privacy legislation including the Privacy Act 1988 (Cth) and relevant health records laws

• Ability to work flexibly as part of a small team and adapt to the needs of a busy audiology practice

• Sound communication and arithmetic skills - essential

• Responsible for work performed with a medium level of accountability or discretion

• Able to work under limited supervision, either individually or in a team

What we offer

At GVHC, we are committed to providing a supportive and collaborative workplace where our team members feel valued and motivated.

We offer:

• Part-time hours that provide flexibility to balance work and personal commitments

• A role within a professional healthcare environment that makes a genuine difference to our clients and community

• Opportunities to develop your skills and knowledge within the audiology sector

• A friendly and supportive team culture focused on delivering quality care

• Competitive remuneration commensurate with experience and qualifications

• A safe and inclusive workplace where diversity is respected and valued

About us

Goulburn Valley Hearing Clinic was established in 1987 and is GV's oldest and most experienced provider of comprehensive audiology services. We offer diagnostic assessments for newborn babies, as well as hearing aid dispensing and Cochlear Implant management for adults. Our practice is built on a foundation of clinical excellence, client-centred care and a commitment to helping individuals achieve better hearing health and improved quality of life.

Apply now

If you are an enthusiastic and professional individual with experience in healthcare reception, we would like to hear from you. Please submit your resume and a cover letter outlining your relevant experience and why you would be an excellent fit for this role to the Executive Manager Sherri Smith-Hoyer ••••@gvhearingclinic.com.