Service Desk Analyst

Ready to take the next step in your IT career?

At efex, no two days are the same. You’ll work across a variety of client environments, get hands-on with cutting-edge technologies, and be backed by a down-to-earth team that genuinely wants you to succeed.

Who We Are

With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.

Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first, both our clients and our team.

The Role

As a Service Desk Analyst, you will play a key role in supporting our clients and ensuring their IT systems run smoothly. This is a full-time role based in Sydney, offering plenty of variety and client interaction.

You Will

Provide high-quality IT support and exceptional customer serviceTroubleshoot and resolve client issues across a range of technologiesManage service requests and incidents through SalesforceMaintain accurate ticket notes, timesheets, and documentationApply security best practices across implementationsWork collaboratively with colleagues to deliver seamless service

About You

You’ll thrive in this role if you have:

Previous MSP or internal IT experienceStrong customer service and client-facing skills

A Solid Background In

Workstation trouble shootingActive Directory and Microsoft 365 supportBackup and recovery processesRemote monitoring and management toolsServers, switches, routers, firewalls, and storageAzure and VOIP solutions

And Personally, You’ll Bring

A desire to keep learning and stay across new technologiesA friendly, positive approach to client serviceExcellent communication skillsThe ability to work in a fast-paced environment while staying organised

What We Offer

Competitive salary: based on skills and experience Supportive, down-to-earth culture: collaboration and respect are at the core of our team Birthday leave: celebrate your day, on us Wellbeing leave: take up to two days from your personal leave each year to focus on your wellbeing Career pathways: choose the direction that suits you best, whether that’s advancing your technical expertise, stepping into project work, or moving towards leadership opportunities as they arise Challenging, rewarding work: every day brings variety with new clients, problems, and technologies to solve

Why Join efex?

This is more than just a helpdesk role; it’s an opportunity to grow with one of Australia’s fastest-growing MSPs. You’ll gain exposure to diverse environments and cutting-edge technologies while being supported every step of the way.

Apply now!

Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.