Office Manager

Synergy Education Group (SEG) is a Registered Training Organisation specialising in industry-specific first aid, CPR, and safety training for large companies that need a full-service education provider. Say goodbye to death by PowerPoint, because this is not us. We deliver practical, engaging training supported by strong systems, clear communication and reliable operations.

The Office Manager will coordinate daily operations, support a small team and help ensure our training calendar, client programs and internal processes run smoothly. This role would suit a strong administrator, coordinator or operations professional ready to step up. Extensive management experience is not essential; attitude, ownership, judgement and team fit matter most. This role is full-time onsite at our head office in Woollongabba (Brisbane). This is not a hybrid or remote role and will require your attendance onsite full-time.

• Lead and support a small office-based team, including workloads, priorities, regular check-ins and day-to-day performance.

• Turn business priorities into practical plans, timelines and responsibilities, while monitoring progress and resolving issues.

• Oversee delivery of SEG’s 12-month training calendar, including scheduling, trainer allocation, capacity planning and annual client training programs.

• Monitor registrations, engagement, feedback, attendance, expenditure and operational performance, providing useful observations to the Executive Management Team.

• Support accurate training records, enrolments, client communication, certificate management and reporting requirements.

• Improve procedures, systems and workflows, including practical opportunities to use automation, technology and AI.

• Manage customer escalations, supplier coordination and operational issues in a professional, solutions-focused way.

We are looking for someone practical, organised and ready for more responsibility. You may already be in administration, coordination or operations and looking to step into broader operational leadership.

The right person for this role:

• Has experience leading, supervising or coaching others, or is ready to grow into this responsibility.

• Is highly organised and can manage several priorities, projects and deadlines without losing sight of the details.

• Communicates naturally and professionally, raises issues early and keeps relevant people informed.

• Takes ownership, follows work through and uses sound judgement when making decisions or escalating concerns.

• Is confident with business software and Microsoft Office 365 platforms, and is comfortable learning new platforms.

• Can interpret operational information, customer feedback, budgets and performance results and explain what they may be telling us.

• Enjoys working in a small team where roles are varied, people help each other and practical ideas are welcomed.

• Has exposure to training, compliance, scheduling, RTO administration or education (not essential!).

At Synergy, you will help improve how we work, support a close team and contribute to training services that help large, multi-site organisations plan well, maintain compliance and reduce administrative burden.

Commencement: The successful candidate will ideally commence in the role at the start of October 2026.

To apply: Please submit your resume and a short cover letter outlining your relevant experience and why you are interested in the role.