Site Manager (Pet Boarding)

At Hanrob Melbourne in Tullamarine, the Site Manager is responsible for the overall leadership and performance of the site. This role blends hands-on pet care with strategic leadership, people management, and business operations. You'll lead a dedicated team to deliver exceptional pet care and ensure smooth day-to-day operations. You'll enjoy access to support functions within our Head Office - we're here to help you succeed!

This is a fixed-term opportunity covering a period of parental leave.

The ideal candidate will be available to work hours between 7am-6pm - rosters can be discussed with shortlisted candidates but typically reflect a five-day work week inclusive of one weekend day, or a nine day fortnight with rotating weekends. Some weekend availability is required. Availability to work across all school holiday periods (including Christmas and Easter) is required, as these are our peak periods.

Duties & Responsibilities:

• Lead, train, and inspire a high-performing team to provide best-in-class pet care.
• Work in the day-to-day operations of the site - must love dogs!
• Manage site operations, including rostering, compliance, and facility upkeep.
• Oversee customer service, ensuring positive experiences and efficient bookings.
• Monitor and drive site financial performance, optimising bookings and profitability.
• Maintain site cleanliness, safety protocols, and emergency procedures.
• Handle pet health concerns, incidents, and ensure clear communication with pet owners.
• Manage social media engagement, showcasing the Hanrob experience.

Experience & Skills:

• Passionate about pet care, with a hands-on approach and a customer-first mindset.
• Previous experience leading a team of people is required.
• Excellent communication skills and proven experience providing exceptional customer service.
• Passion for problem solving and high attention to detail.
• Time management skills, a can-do attitude and initiative to exceed outcomes and expectations at high quality.
• Quick learner and a willingness to get your hands dirty with on-the-job experience.
• Ability to work in a fast-paced environment and maintain a cool head under pressure.
• Competent with computer systems with intermediate knowledge of MS Office (Word, Excel and Outlook).

How to apply

We'd love to hear from you! Please submit a cover letter outlining why you're the best fit for the role, along with your resume.

As part of our recruitment process, shortlisted candidates will be invited to complete a one-way video interview.

Successful candidates will be required to provide or complete a National Criminal History Check (at our cost) as part of the application process.

If you have any questions about the role, reach out to us at ****@kip.com.au.

We look forward to reviewing your application!