Customer Service Officer - JD Hardie (Part-time)

Customer Service Officer - JD Hardie (Part-time)

Level 2 - $53,138.87 - $90,851.83 (incl $20,000 Port Hedland Allowance) Pro Rata

Shift requirements: Monday and Wednesday 08:00am to 6pm

The Town

Port Hedland is a dynamic, diverse town in Western Australia's beautiful Northwest that enjoys a relaxed lifestyle. We are proud of our stunning landscapes, Aboriginal heritage, vibrant multicultural community and our significant resources industry. At the Town of Port Hedland, let your career take-off as you tackle challenges unique to the region, collaborate with a range of people from all walks of life and become part of a vibrant team that is making real change in the Pilbara.

The Role

Join the Town of Port Hedland as a part- time Customer Service Officer at the JD Hardie Youth and Community Hub and become the welcoming face of one of our community's most vibrant facilities.

As the first point of contact for visitors, you will provide exceptional customer service, respond to enquiries in person, over the phone and online, process payments and bookings, and ensure customers receive accurate information about our programs, services and facilities. Working closely with internal teams and community members, you will coordinate facility bookings, manage venue hire administration, maintain customer records, raise service requests and assist with reporting and administrative functions.

This is a rewarding opportunity for someone who enjoys building positive relationships, supporting the community and delivering professional service in a fast-paced environment.

If you are highly organised, customer-focused and thrive in a role that combines administration, community engagement and problem-solving, we would love to hear from you.

Work Related Requirements

The preferred applicant will be required to undergo a pre-employment medical, including drug and alcohol assessment to be considered for the role, as well as possess:

• WA Working with Children Card (or willing to obtain)
• National Police Clearance
• Current 'C' class drivers license
• Rights to work in Australia

Employee Benefits

In addition to the salary our employees enjoy a range of benefits which may include:

• Training and professional development opportunities
• Part Time Hours
• Wellness program (includes free gym membership, pool passes etc.)
• Six weeks annual leave with 17.5% leave loading (Pro Rata)
• Paid parental leave

How to Apply

Applicants are encouraged to apply online.

If you are unable to apply online, please forward your application documents to Human Resources, Attention "Confidential Advertised Vacancy" either by:

Post: PO Box 41, Port Hedland WA 6721

Hand: Civic Centre, McGregor Street, Port Hedland WA 6721

Applicants are advised to write a cover letter of no more than two (2) pages outlining how your skills, capabilities and experience will contribute to their success in this position. It is the responsibility of the applicant to ensure their application is received in full prior to the closing date and time.

Suitable applicants may be considered for appointment to similar vacancies during the six-month period following the conclusion of this recruitment process.

For further information about this position please contact our Talent Team by calling (08) •••• •300

The Town reserves the right to commence shortlisting prior to the closing date.

Applications close at 11:30 PM on Sunday 6 September 2026

The Town of Port Hedland is committed to eliminating all forms of discrimination. We embrace diversity and strongly encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds and people living with disabilities.