HVAC Service Manager

HVAC Service Manager

Lead, Build and Grow a Service Division

Wangara, Perth WA
Full-time | $130,000–$140,000 + Super + Vehicle + Commission

Are you an experienced HVAC professional ready to take genuine ownership of a service department?

Celsius Air is looking for a capable, commercially minded HVAC Service Manager to lead our Service Department through its next stage of growth.

This is not a position where you will simply coordinate jobs from behind a desk.

You will have the authority and support to lead the team, improve operations, develop technicians, strengthen customer relationships and grow our portfolio of preventative maintenance agreements.

Initially, the role will combine department leadership with hands-on technical support in the field. As the department grows, your focus will progressively shift toward leadership, performance management, client development and strategic oversight.

Why Join Celsius Air?

Celsius Air is an established and growing Perth air-conditioning company servicing residential, commercial, property, hospitality and facilities-management clients.

We are building a business with strong systems, accountable leadership and a clear vision for growth. For the right Service Manager, this is an opportunity to shape a department—not inherit a role where every decision has already been made for you.

You will receive:

• A highly competitive salary package based on experience

• Fully maintained company vehicle

• Performance commission linked to department growth and results

• Phone, tools, uniform and required resources

• Direct access to company leadership and genuine decision-making authority

• An experienced Service Coordinator dedicated to managing scheduling, customer communication and administration, allowing you to focus on department growth, technical support and team leadership

• The opportunity to recruit, develop and build your service team

• A clear pathway away from the tools as the department expands

• Long-term career progression within a growing, multi-service company

Your Role

You will take ownership of the performance and day-to-day operation of the Celsius Air Service Department.

Your responsibilities will include:

• Leading, supporting and holding accountable our Service Technicians, Apprentices and Service Coordinator

• Managing the service workflow from initial enquiry and scheduling through to attendance, quoting, repairs, invoicing and close-out

• Reviewing technician capacity, workloads, parts requirements, incomplete work and return visits

• Providing senior technical support for complex faults, escalations and high-value customers

• Completing servicing, diagnostics, repairs and occasional split-system installations when field support is required

• Improving technician productivity, first-time-fix rates, job quality and customer communication

• Reviewing job profitability, labour recovery, materials, callbacks and department performance

• Coaching technicians and creating structured development pathways for apprentices

• Managing customer escalations professionally and commercially

• Conducting job, workmanship and service-report quality audits

• Ensuring licensing, safety, refrigerant-handling and company compliance requirements are met

• Building relationships with existing and prospective residential, commercial, property and facilities-management customers

• Taking ownership of monthly departmental Forecast targets, monitoring performance throughout each month and implementing actions to achieve or exceed budgeted revenue and gross-profit outcomes

• Actively identifying, prospecting and securing new preventative maintenance agreements across residential and commercial environments

• Developing recurring service opportunities from existing customers, completed projects, reactive service work and new business relationships

• Preparing and presenting maintenance proposals, following up opportunities and converting suitable customers into long-term service agreements

• Working with management, sales and marketing to develop a consistent pipeline of new service revenue and support the continued growth of the Service Department

• Reporting regularly on departmental revenue, Forecast performance, maintenance-agreement growth, conversion rates and upcoming opportunities

About You

You may already be an HVAC Service Manager, Supervisor or Leading Hand—or you may be an accomplished Senior Service Technician ready to step into a properly supported leadership position.

To succeed in this role, you will need:

• Certificate III in Air Conditioning and Refrigeration, or an equivalent recognised trade qualification

• Current Refrigerant Handling Licence

• Current Australian Driver’s Licence

• Construction Industry White Card

• Relevant electrical licence or authority

• Strong experience diagnosing, servicing and repairing residential and commercial air-conditioning systems

• Experience completing split-system installations

• Demonstrated experience leading technicians, apprentices or field teams

• Strong technical judgement and fault-finding capability

• The confidence to manage customers, technicians and competing operational priorities

• Commercial awareness, including an understanding of job costing, labour productivity and gross profit

• Clear written communication and high-quality service reporting

• A practical, accountable and solutions-focused leadership style

Experience with commercial preventative maintenance agreements, VRV/VRF systems, packaged equipment, Simpro or business development will be highly regarded.

The Leadership Style We Value

We are looking for someone who:

• Leads from the front and supports the team when pressure builds

• Sets clear expectations and follows through

• Can coach people while still holding them accountable

• Remains calm during technical issues and customer escalations

• Makes commercially sound decisions without compromising customer trust

• Takes pride in workmanship, safety and professional standards

• Wants to build something meaningful rather than simply maintain the status quo

More Than Just the Job

We believe strong teams are built through clear communication, genuine recognition and time spent connecting beyond the day-to-day workload.

Our culture is guided by DRIVE:

• Dedication – We take ownership and follow through on our commitments

• Respect – We value our customers, our teammates and the contribution each person makes

• Integrity – We do what is right, even when no one is watching

• Vigilance – We remain alert to safety, quality and opportunities to improve

• Engagement – We communicate, contribute and remain connected to the team’s success

We bring these values to life through:

• Weekly team breakfasts bringing our field and office teams together

• Monthly team huddles to share results, recognise achievements and keep everyone connected to where the business is heading

• Quarterly team events that build stronger working relationships away from the tools and office

• Regular recognition of individual and team contributions

• Open access to company leadership and the opportunity to contribute ideas

• A culture where feedback, accountability and continuous improvement are encouraged

We work hard and maintain high standards, but we also make time to recognise progress, celebrate wins and ensure our people understand the part they play in the company’s growth.

Ready to Take Ownership?

If you are ready to move beyond being “the senior technician everyone calls” and step into a role where you can lead a team, influence decisions and build a high-performing service department, we would like to hear from you.

Please apply through SEEK with your resume and a brief cover letter outlining:

1. Your HVAC service and diagnostic experience

2. The teams or technicians you have led

3. Any experience you have with maintenance contracts, customer relationships or department growth

Please take 5 minutes to complete a behavioural assessment by clicking this link: https://assessment.predictiveindex.com/DFKY/7fdd55fb-faac-41fe-91a5-b0da736d0765?type=candidateba

All applications will be treated confidentially.