Front Desk Security Concierge

About AG Security Group

AG Security Group is South Australia’s leading and largest privately-owned security organisation, protecting Australians for more than 34 years. We are recognised for delivering a great customer experience, advanced technologies and innovative security solutions to government, utilities, critical infrastructure and commercial clients. The culture in our workplace is positive, supportive and sociable, where collaboration and innovation are recognised. Our team has built a great place to work, and together, we always strive to make it even better.

About the Opportunity

We are seeking a confident and well-presented Security Concierge Officer to be the welcoming face and security presence for a high-profile client in the heart of Adelaide’s CBD. This is a key front-line role that blends concierge-style service with a strong focus on safety and support. Operating weekdays during business hours, you’ll be the first point of contact for clients and visitors, assist with day-to-day operations, and maintain an active security presence to ensure the site remains safe, secure, and professional at all times.

Success in this role requires strong computer literacy, excellent communication skills, and a calm, confident presence. You’ll be working closely with a diverse range of people, including individuals who may be experiencing personal or behavioural challenges. The ideal candidate will bring a balance of empathy, professionalism, and situational awareness to every interaction, offering both reassurance and authority as needed.

If you take pride in providing outstanding service, remain calm and confident under pressure, and are looking for a role where you can work independently while representing a respected organisation, this is the opportunity for you.

As a Security Concierge Officer, your day-to-day will include:

• Greeting clients and visitors warmly as they arrive, providing reassurance and clear directions
• Assist in managing appointments and daily site activity
• Monitoring and operating site security systems and the site security phone, while confidently using email, Microsoft Word, and Excel for communication, reporting, and documentation
• Conducting regular internal patrols and responding swiftly and professionally to any duress alarms or emergency events
• Maintaining detailed incident reports and security logs to support a proactive safety culture
• Assisting with alarm testing and responding to any activations with calm authority
• Reporting maintenance issues or site hazards promptly via established communication channels
• Providing a point of contact for police and emergency services responding to a security or other emergency incident
• Assisting agency staff with aggressive, disorderly, or violent persons
• Following AG Security Group’s policies and procedures, work instructions, standard operating procedures and safety requirement

About you

To succeed in this role, we would expect you to have the following credentials, capabilities and qualities:

• Current South Australian Security Licence
• Current South Australian Driver’s Licence
• Current First Aid Certificate HLTAID0003
• Current National Police Clearance
• Current Working with Children Check
• Unrestricted work rights in Australia
• Strong computer literacy, including email, Microsoft Word, and Excel
• Excellent communication skills—both written and verbal
• Well-presented, punctual, and reliable
• Able to work independently while following structured routines
• Maintains a high standard of professional conduct at all times

Benefits and Perks

• A friendly and inclusive environment
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• We offer a great team and culture with a positive social atmosphere

Only applications submitted through SEEK will be considered for this role.

Only suitable applicants will be contacted for interviews.

Previous applicants need not apply.

AG Security Group is an equal opportunity employer. We value diversity and inclusion in our workplace.

Aboriginal and Torres Strait Islander peoples are encouraged to apply.