Intake and Assessment Worker

• Generous SCHCADS Award salary on offer – SCHCADS Level 4, Pay Point 1 $92,279.20pa
• Full time, ongoing
• Stand alongside Aboriginal women as they reclaim safety and self determination. You’ll be their first welcome to healing, choice, and community led care.

About the Role

The Intake and Assessment team is the first point of call for Aboriginal and Torres Strait Islander Women when they contact Djirra, delivering compassionate, high quality support to Aboriginal and Torres Strait Islander women and their children who are experiencing family violence and at risk of further harm. We’re seeking a dedicated Intake and Assessment Worker to join us as a critical first point of contact—the person who connects women to safety, care, and pathways toward healing.

In this client-centred, trauma informed role, you’ll conduct initial needs assessments and family violence risk screenings, providing immediate support and connecting women to internal services (like our Koori Women’s Place, material aid, legal advice, and counselling) or external specialist providers.

If you believe in self determined, culturally safe practice we’d love to hear from you.

What You’ll Do

As part of our ISS team, you’ll provide culturally responsive, safe, first stage interactions with Aboriginal and Torres Strait Islander women seeking help. Your core work will include:

• Undertaking comprehensive needs assessments to identify each woman’s unique support requirements
• Conducting family violence risk screening and assessment aligned with the MARAM framework
• Providing short term, practical assistance and point in time support
• Facilitating referrals to Djirra programs, ACCOs (Aboriginal Community Controlled Organisations), housing services, mental health support, and allied community resources
• Maintaining accurate, confidential case notes, correspondence, and reports to ensure quality service delivery and accountability
• Building collaborative relationships with internal teams and external agency partners
• Participating in supervision, reflective practice sessions, professional development, and network forums
• Complying with all relevant policies, procedures, and legislation including confidentiality and mandatory reporting provisions

Who You Are

We highly encourage applications from Aboriginal and Torres Strait Islander candidates. Your lived experience and cultural knowledge strengthen our workforce and better serve our community:

You understand:

• The Victorian Aboriginal community and the particular impact of family violence on Aboriginal women
• Family violence within an Aboriginal cultural framework that honours women’s experiences and acknowledges its gendered nature
• How to apply culturally safe, non-judgemental approaches to empower women facing crisis

You bring:

• Strong interpersonal and communication skills, verbal and written
• Competence with Microsoft Office applications and ability to quickly learn new systems (including compliance portals like SHIP)
• Sound judgment around confidentiality and mandatory reporting obligations
• Capacity to work independently and collaborate effectively

Aboriginal and/or Torres Strait Islander people are strongly encouraged to apply.

A Position Description for this role can be viewed on the Employment Hero website for this job listing (via the application link). Please do not hesitate to contact People and Learning at hrinfo@djirra.org.au or Skye Gooch at sgooch@djirra.org.au for a confidential discussion if you would like further information.

To apply, please click the ‘apply‘ button and submit your resume, cover letter and completed screening questions which will be sent via email once you have submitted your application. Please note screening questions are a requirement of your application. Applications that do not include completed screening questions will not be considered. During the application process you may see an option to upload a video. Please note this is not a requirement of the application process.

Requirements

Essential

• A Victorian Employees Working with Children’s Check card or willing to obtain one
• Willing to obtain a Police Check at Djirra’s expense
• Driver’s License

Desirable

• Experience in the family violence sector, preferably with Aboriginal and Torres Strait Islander women will be highly regarded but is not essential.
• Tertiary qualifications in Social Work, Community Development or related discipline will be highly regarded but are not essential.

Benefits

•  Attractive salary packaging options (including meals and entertainment)
• Generous leave provisions apply and annual leave loading
• Employee Assistance Program with supportive, confidential counselling for personal and work concern
• Collaborative and inclusive team
• Additional paid leave for end of year office closure period
• Access to company vehicles for any work related travel
• Cultural awareness training both formal and informal settings is provided
• Accrued Day Off (ADO) Program available to full time staff

Please note this role may close prior to the advertised closing date (if applicable) if a suitable applicant is identified, or if we receive a high volume of quality applicants. If you are interested in this position, we encourage you to submit your application as soon as possible.