Team Leader, Claims Support

Lead a team that plays a critical role in delivering exceptional claims experiences. As the Claims Support Team Leader, you'll coach and develop a high-performing team, drive operational excellence, and ensure customers and clients receive timely, accurate and professional support throughout the claims process. Working closely with clients, stakeholders and Loss Adjusters, you'll build strong partnerships and help deliver a seamless claims experience that supports outstanding customer and client outcomes.

Your responsibilities

• Lead & optimise performance: Manage daily operations, resourcing and system workflows to meet KPIs/SLAs and regulatory timelines

• Coach & develop team: Drive performance through coaching, audits, 1:1s, and structured development plans

• Deliver customer & client outcomes: Manage escalations and complaints, embed continuous improvement, and ensure client expectations are met

About you

• Claims expertise: Experienced in claims with strong understanding of compliance and customer outcomes

• People leadership: Proven ability to lead, coach and develop high-performing teams

• Stakeholder focus: Strong communicator who builds relationships, manages expectations, and drives collaborative outcomes

Caring Culture

It’s at the heart of everything we do, and we show we care by living our core values: Empathy, Accountability, Inclusion, Collaboration, and Growth. By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve.

Sedgwick is an equal opportunity employer, recognized by the Diversity Council of Australia. We're committed to fair and accessible recruitment. If you need special accommodations, please let us know when applying.

If you are successful in joining our team, you will be required to complete reference checks, mandatory background checks, including a police check and work rights.

Why Sedgwick?

Sedgwick is the global leader in claims administration, loss adjusting, benefits administration, and product recall. We are committed to providing excellent service to our clients and are passionate about helping them through difficult times.

Every day, our colleagues are working to make the world better. They’re helping people recover after an injury or illness. They’re assisting with damage from a natural disaster. They’re even giving back to others in their spare time, championing over 500 charities in communities around the world, and counting.

Whether you’re in loss adjusting, claims, customer service, nursing, engineering, IT or another specialty, there’s a place for you here to be a force for good.

Some of the Benefits of working with us are:

• Hybrid working arrangement.

• Sedgwick Australia University – access to more than 15,000 courses on demand and opportunities to continue formal education

• +0.5% on top of Superannuation Guarantee

• Domestic and International Career Pathways

• Sedgwick Colleague Resource Groups – international, cross-functional, colleague-led groups aimed at fostering an inclusive workplace