Residential Services Manager

About Nulsen

For over 70 years, Nulsen has been one of Western Australia's leading Supported Independent Living providers, helping people with disability live with independence and choice. As the inaugural member organisation of PeopleKind Group, Nulsen combines a proud local legacy with the strength, scale and shared expertise of a purpose-led group of organisations.

Our vision is simple: to create a community where everyone belongs and feels connected.

About the role 

The Residential Service Manager (RSM) supervises and supports the day-to-day management and administration of services and activities within their nominated homes, ensuring a superior experience is provided to residents and their families that meet their individual needs, goals and aspirations in a manner that reflects The Nulsen Way; and contributes towards an increase in the overall quality of life.

Responsibilities:

• Facilitate annual Person-Centred Planning meetings and develop subsequent plans, in collaboration with residents and their support network.
• Provide support and information to the Participant Engagement team, liaising with NDIS Planners and external Stakeholders when undertaking NDIS or funding reviews.
• Actively engages with residents and their families on a regular basis, fostering relationships that encourages participation, engagement, and feedback, and assisting Nulsen to provide a superior experience for residents that reflects best practice; The Nulsen Way, and meets the National Standards for Disability Services.
• Provides guidance, support and mentoring to Support Workers in their day-to-day activities in providing services to residents in the home, ensuring they follow each resident’s individual plans; allocating tasks, providing feedback and monitoring performance to ensure performance targets are achieved.
• Facilitates house meetings with employees. Takes appropriate actions in response to concerns raised, and keeps employees informed on the progress of these actions.

About you 

You're an experienced leader with a genuine, values-led commitment to the people you serve. You'll bring:

• Experience in supervising teams in a service delivery environment, working with people with disability and engaging with their families.
• Strong communication and interpersonal skills, including facilitation, negotiation, mediation, and advocacy; with experience in building and maintaining effective relationships with a range of internal and external stakeholders.
• Considerable organisational and analytical skills including experience in problem solving, time management, and managing multiple priorities to meet deadlines.
• Sound knowledge of the rights of people with disability; the concepts of social role valorisation, inclusion, and quality of life; and the National Standards for Disability Services.
• Sound written communication skills, including the ability to write reports.
• A willingness to work out of office hours as required.
  

You will also need the following compliances:

• Australian Drivers Licence and reliable vehicle.
• NDIS Worker Screening Clearance 
• NDIS Orientation Module Certificate 
• First Aid

What's on offer

• Generous salary package including car allowance and salary packaging, plus superannuation.
• The chance to help shape the direction of a 70-year-old, values-driven organisation at a pivotal moment.
• Mobile phone and technology package.

Applications close 5pm, Friday 11 September 2026 

Please submit a cover letter and resume via Seek.

* Please be advised we may proceed with interviews prior to the closing date.