Customer Experience Consultant

CEC Service Booking Consultant

 Customer Experience Centre | Flexible hybrid arrangement — work from home or from our centralised office

 About Jarvis

 Jarvis is a family-owned South Australian automotive group with dealerships across metropolitan and regional SA. We've been part of the local community for decades, and our Customer Experience Centre (CEC) is where most of our customer relationships begin. It's a team environment where people tend to stay — several of our current consultants have been with us for many years and have moved into senior roles across the group.

 The Role

 As a CEC Service Booking Consultant, you'll be the first voice many of our customers hear. You'll manage inbound and outbound calls, respond to online booking requests, and coordinate service appointments across our dealership network. The work is varied — no two calls are the same — and you'll be supported by an experienced team leader and a well-established booking system.

 This is a genuinely hybrid role. Once you're through onboarding, you can work from home, from the office, or mix the two to suit your week.

 What you'll be doing

 - Handling inbound calls and online enquiries from customers wanting to book vehicle servicing

- Making outbound calls to schedule routine service reminders and follow-ups

- Booking appointments accurately into our dealer management system and confirming details with customers

- Answering general service-related questions and directing more complex queries to the right dealership contact

- Keeping customer records up to date and noting relevant details for the service team

- Working with dealership service managers to balance bookings across locations

 What we're looking for (must-haves)

 - Strong customer service experience, ideally in a phone-based or contact centre role

- Clear, confident communication — comfortable leading a conversation and asking the right questions

- Good computer literacy, including Microsoft Office (Word, Excel, Outlook)

- Accurate typing (around 40 wpm is a useful benchmark)

- Reliable home internet and a suitable quiet workspace for the work-from-home component

- Right to work in Australia

 Nice to have

 - Previous experience in the automotive industry or a dealership environment

- Experience with a dealer management system (DMS) or CRM platform

- Prior contact centre or appointment-booking experience

 What we offer

 - Genuine hybrid working — most of the team split their week between home and the office

- Structured onboarding and ongoing coaching from an experienced team leader

- Career pathways into service, sales, or team leadership across the wider Jarvis group

- Stable, family-owned business — decisions are made with the long term in mind

- Employee benefits on vehicle servicing and purchases

 Reporting line

 This role reports to the General Manager - Customer Experience and sits within our centralised CEC team supporting dealerships across the group.

 How to apply

 We welcome applications from candidates of all backgrounds and experience levels. Please send your application to ******@jarviscars.com.au. We review every application received and will be in touch with shortlisted candidates.

 Use of AI

 Jarvis uses AI-assisted tools (including Anthropic's Claude, operated from the United States) to assist with the assessment of applications. By submitting your application through any channel you consent to the processing of your application details by these tools for recruitment purposes. See our privacy policy for more information.