Practice manager

About the role

This is a hands-on, senior operational role at the heart of everything the practice does. You'll work closely with the GP partners on the full range of practice management responsibilities — from financial and billing oversight to HR, compliance, accreditation coordination, and day-to-day operations. This is not a purely administrative position. Our practice manager is a trusted leader and first point of contact for staff, a problem-solver, and a key part of how the practice runs smoothly.

Key responsibilities

• Payroll processing and super administration (Lightening payroll system)
• Contractor GP billing — monthly invoicing, reconciliation, quarterly summaries
• Medicare, DVA and WorkCover claiming and reconciliation (Best Practice)
• MyMedicare registration management via PRODA/HPOS
• BAS preparation and monthly financial reporting
• Recruitment, onboarding and induction of new staff
• Rostering — administration team (nurses rostered separately by Head Nurse)
• Leave management, timesheets and Fair Work compliance
• RACGP accreditation coordination (next cycle from 2028)
• Subpoena management — receipt, processing via NSW Subpoena Response Portal (approx. 2–3/month)

About you

• Demonstrated experience in general practice or primary care management
• Strong working knowledge of Medicare, DVA and WorkCover billing processes
• Experience with Best Practice software (or equivalent clinical practice software)
• Solid understanding of Fair Work obligations and HR management
• Financial literacy — payroll, BAS, accounts, contractor billing
• Strong interpersonal skills — this role requires trust, discretion and genuine people leadership
• Highly organised with the ability to manage competing priorities independently
• Diploma of Practice Management or equivalent qualification (desirable)
• Experience with RACGP accreditation processes (desirable)
• Familiarity with PRODA, HPOS, PIP Online and Medicare Online portals (desirable)

About us

Ballina Family Medical Centre is a long-established, privately owned, mixed-billing general practice serving the Ballina community. We are a practice of three GP partners and three contractor GPs, supported by a dedicated team of nurses and administrative staff. We're based in Ballina — a coastal town in Northern New South Wales with an outstanding lifestyle, a strong sense of community, and easy access to the beaches and hinterland of the Northern Rivers.