Job Description

LOCKSMITH WORKSHOP MANAGER

About the Client

(Hiring on behalf of our client)

Competitive Advantage HRM & Recruitment is excited to be recruiting on behalf of our client, a trusted and highly respected locksmith and electronic security specialist servicing the Gold Coast and Tweed Coast.

Our client has built an outstanding reputation for delivering quality locksmith and security solutions across residential, commercial, automotive, body corporate and small business sectors.

They are a close-knit team of approximately 20 employees who genuinely enjoy working together. They pride themselves on staying at the forefront of the industry by investing in modern equipment, technology and systems, while maintaining a supportive workplace where professionalism, communication and quality are at the centre of everything they do.

As the business continues to grow, they are looking for an experienced Locksmith Workshop Manager to lead their workshop and play a key role in the continued success of the business.

About the Role

Reporting directly to the General Manager, this is a senior leadership position that combines hands-on locksmithing with workshop management, staff leadership and operational oversight.

You will be responsible for leading the workshop team, coordinating daily operations, maintaining high standards of workmanship and ensuring work is completed efficiently and to the highest quality. This role will also see you providing technical support to both workshop and field technicians while helping drive continuous improvement across workshop operations.

Your responsibilities will include:

• Leading, mentoring and supporting workshop locksmiths and apprentices

• Managing daily workshop operations, workflow and job allocation

• Scheduling work to maximise productivity and efficiency

• Performing quality assurance checks before jobs are completed and dispatched

• Providing technical guidance and support to workshop and field locksmiths

• Preparing quotations and assisting with technical customer enquiries

• Managing inventory, purchasing and supplier relationships

• Maintaining workshop equipment and ensuring a safe, organised workplace

• Ensuring compliance with Workplace Health & Safety requirements

Who We Are Looking For

Our client is looking for an experienced locksmith with strong leadership skills who enjoys mentoring others, improving workshop performance and leading by example.

The ideal candidate will have:

• Minimum 5 years' experience as a qualified Locksmith

• Previous workshop leadership or supervisory experience

• Strong technical knowledge across residential, commercial and automotive locksmithing

• Experience with Promaster Key Manager software and restricted key systems

• Experience cutting and programming automotive keys, ignition repairs and transponder systems

• Strong organisational, leadership and problem-solving skills

• Experience managing stock, purchasing and supplier relationships

• A commitment to delivering high-quality workmanship and excellent customer service

What Is On Offer

• Competitive salary package based on experience

• Modern workshop with quality equipment and industry-leading systems

• Stable, long-established business with an outstanding reputation

• Supportive management team

• Positive team environment with excellent camaraderie

• Opportunity to lead an experienced workshop and make a genuine impact on the business

This is an excellent opportunity for an experienced Locksmith who is ready to step into a senior leadership role with a well-established business that values professionalism, technical excellence and continuous improvement.

If you are looking for a long-term opportunity where you can lead a skilled team while remaining hands-on within the trade, we would love to hear from you.

Work Location: Burleigh Heads, Gold Coast.