Claims Officer - General Insurance

About the role

As a Claims Officer, you will be responsible for triaging incoming Claims. You'll work alongside our high performing and dedicated team of Loss Adjusters, and assist in progressing claims towards settlement.

Key responsibilities

• First point of contact for new claims and instructions from Insurers

• Effectively triage, seek guidance, and determine next steps to progress claims

• Gather, prepare and check all documentation for accuracy

• Instruct service providers and suppliers, on direction from Loss Adjusters

• Assist Loss Adjusters establish appointments for greatest efficiency in managing their caseload and site inspections

• Meet Service Level Agreements and Key Performance Indicators

• Ensure Contractual, Statutory and General Insurance Code of Practice (GICOP) requirements are met

• Record all required information in our proprietary claims system

• Maintain timely response to all communications giving clear and accurate advice

• Assist with invoicing and other administrative functions

About you

• Minimum 3 years in General Insurance claims, preferred however not essential

• Intermediate skills in MS Suite (MSWord and MSExcel)

• Excellent written and verbal communication skills

• Strong organisational and interpersonal skills

• Critical-thinking skills, personal drive and self-motivation

• Down to earth and respectful attitude, and a positive outgoing personality

• Excellent customer service, as well as time and caseload management skills

• Experience with insurance claims systems is essential for accurate data entry and claims management

About us

Pacific Claims has been operating since 1995 and is a respected industry leader as Chartered Loss Adjusters and Claims Managers. We are growing in Sydney, Melbourne and Brisbane.

Benefits

• Immediate start

• WFH one day a week - after probation

• Competitive remuneration

• Support for further training and development

• Wonderful culture and team environment

For more information contact your HR team via **@pacificclaims.com or visit our website at www.pacificclaims.com