AI Operations Analyst (Data & Insights) - Additional Role - Top tier law firm

AI Operations Analyst (Data & Insights) - Additional role - Top tier law firm

• Join an award-winning Innovation team at a firm recognised by the Financial Times as the Most Innovative Law Firm in Asia-Pacific in 2026.
• Drive the analytics, automation and operational monitoring behind Harvey, Copilot and the firm's growing AI platform and agentic ecosystem.
• Build cutting-edge reporting, insights and AI observability solutions that help shape the future of legal services.

Who are we?

We are Mallesons. The top-tier independent firm from Australia, a full-service firm trusted on the most complex and consequential matters across our region and around the world. We've been part of Australia's story for almost 200 years and acknowledge Aboriginal and Torres Strait Islander peoples as the traditional owners and custodians of these lands and waters.

Our independence gives us the flexibility to combine our extensive top tier full-service capability with the best advisers in every market. With deep expertise, collective judgment and genuine collaboration, we cut through complexity so our clients can move forward with confidence and make more happen.

About the role

As we continue to expand our AI capability across the firm, we're seeking an AI Operations Analyst to join us in a newly established position within the Innovation Group. Working at the forefront of the firm's AI strategy, you'll help develop, support, optimise and scale data solutions across Harvey, Microsoft Copilot, Mallesons Chat and our agentic AI technologies.

This is an exciting opportunity for a data and analytics professional who enjoys combining technical expertise with problem solving, operational improvement and emerging technology.

The role spans both development and analysis - you'll be responsible for building and maintaining reporting solutions, analytics dashboards and automated data pipelines that provide insights into AI usage, adoption, performance and business outcomes across the firm.

You'll work closely with Innovation, Technology and business stakeholders to help drive data-informed decision making, support governance requirements and contribute to the ongoing evolution of our AI operations capability.

You'll also have the opportunity to contribute to AI observability, monitoring frameworks, data stewardship and operational processes that improve the effectiveness, governance and scalability of AI-enabled solutions.

This is a full-time, permanent position that offers hybrid working and has the flexibility to be based in Sydney or Melbourne.

Key responsibilities

• Develop and maintain Power BI dashboards, reports and analytics solutions
• Build automated data pipelines and reporting processes
• Analyse AI usage, adoption and performance data to identify trends and insights
• Monitor AI products and agents, including alerts, incidents and operational performance
• Support AI governance, compliance and executive reporting requirements
• Partner with Innovation, Technology and external vendors to improve reporting capabilities
• Maintain data quality, documentation and reporting governance standards
• Help shape the future of AI operations and observability across the firm

About You

We're looking for someone who is naturally curious, analytical and excited by the opportunity to work at the intersection of data, technology and AI.

You'll bring:

• A degree in Data Analytics, Business Analytics, Information Systems, Computer Science or a related discipline
• 3 years plus experience in data analytics, business intelligence or reporting roles
• Strong SQL Server and SQL querying skills
• Advanced Power BI dashboard development and data visualisation experience
• Experience building data integrations, ETL processes or automated reporting solutions
• Strong problem-solving and troubleshooting capabilities
• Excellent stakeholder engagement and documentation skills
• Strong understanding of AI and data governance

Why work with us?

We build careers that go everywhere. Mallesons is a special place to work where anything is possible, ambitions are limitless and diversity and inclusion play an important role. It's a place where you will collaborate with exceptional colleagues and clients, where you will sharpen your edge and support others to do the same, where you will make a difference you can be proud of. You will have access to a suite of wellbeing initiatives, benefits, policies and process that will support you to achieve your career goals.

Together we learn. Together we master. Together we lead.

Next Steps

Please click 'Apply Now' to apply online with your cover letter summarising why you're applying and your resume to support your experience.

Applications close COB Friday 11 September.

If you have any questions or need any further information, please don't hesitate to reach out to Sophie Larrett at **************@mallesons.com

If you are not an Australian citizen or permanent resident, you must hold all visas and other approvals necessary for you to work for the firm in Australia.

Diversity and Inclusion

Mallesons is an equal opportunity employer and is committed to diversity and inclusion. We encourage applications from Aboriginal and Torres Strait Islander peoples, and people from diverse backgrounds. We welcome, value, support and harness the positive benefits that people's different life experiences bring, especially as they relate to gender, sexual identity, culture, faith, disability and life stages.

If you are unsure if you meet all criteria for this role, but have a passion for delivering high quality work, developing your skills and realising your full potential, then we encourage you to apply and have a further conversation about how you could fit at Mallesons.

We have a range of inclusive hiring practices - if you would like to seek workplace adjustments to complete your application please contact the Recruitment contact for this role or email *******@mallesons.com