Retail Warehouse & Customer Service Assistant

Six Zero Pickleball is a fast-growing Australian pickleball brand shipping premium paddles and gear worldwide. We’re looking for a reliable, hands-on team member to work on-site at our Bokarina facility, supporting e-commerce warehouse operations, customer service, and our retail shopfront.

About the Role 

This is a varied, on-site role combining e-commerce order fulfilment, inventory management, customer service support, and in-store retail assistance. You’ll play a key role in ensuring online and wholesale orders are dispatched accurately, stock levels are well managed, and customers receive a high-quality experience both online and in-store. 

Key Responsibilities 

• Accurately pick, pack, and dispatch online and wholesale orders  

• Process orders, shipping labels, and tracking through e-commerce fulfilment systems   

• Manage inventory movements, including receipting stock, bin locations, and stock adjustments   

• Assist with regular stocktakes and investigate discrepancies   

• Monitor low stock levels and flag issues to the inventory and operations team   

• Assist customers in-store with product selection, purchases, and basic enquiries   

• Respond to customer service emails relating to orders, shipping, and products   

• Support Saturday retail trade, including opening, serving customers, and maintaining shop presentation   

• Maintain clean, organised, and safe warehouse, packing, and retail spaces   

• Support the wider team with day-to-day operational and logistics tasks   

About You 

• Reliable, punctual, and highly detail-oriented   

• Confident communicator with a friendly, customer-focused approach   

• Comfortable working with e-commerce systems and digital tools   

• Able to work independently and take ownership of tasks   

• Physically capable of standing, lifting, and packing orders   

• Available to work at least 2 days per week.  

Experience & Skills (Required) 

• Previous experience in an e-commerce warehouse environment   

• Hands-on experience using Shopify for order processing   

• Experience with inventory management systems and shipping software including Starshipit  

• Strong understanding of pick/pack accuracy and fulfilment workflows   

Desirable 

• Experience in retail or customer-facing roles   

• Interest in sport or pickleball   

What We Offer 

• Casual role with regular on-site shifts   

• Supportive, close-knit team environment   

• Opportunity to grow with a rapidly expanding Australian brand   

How to Apply 

Submit your resume and a brief cover note outlining your availability and relevant experience.