Support Worker, National Redress Scheme

Location: Newman preferred (applications welcome from across the Pilbara including Port Hedland and Karratha who are willing to travel to Newman on a regular basis) Full Time | Fixed Term until 30 June 2027

Make a meaningful difference

Pilbara Community Legal Service (PCLS) is seeking a compassionate and resilient Support Worker within our Redress team to support people who have experienced institutional child sexual abuse through the National Redress Scheme.

This rewarding role provides practical, emotional and trauma-informed support, helping clients navigate the Redress application process with dignity, respect and care.

About Us

Pilbara Community Legal Service (PCLS) provides a range of services across Karratha, Roebourne, South Hedland and Newman, supporting individuals, families and communities throughout the Pilbara.

Our services include:

• Legal Services
• Financial Counselling
• Tenant Advice and Education
• Housing Support
• Domestic and Family Violence Advocacy and Support
• Redress Support
• Settlement Engagement and Transition Services (SETS)

About the Role

In this role, you will:

• Provid trauma-informed case management and client support
• Assist clients to complete and lodge National Redress Scheme applications
• Maintain accurate client records and data
• Deliver outreach services across Newman and surrounding communities
• Build positive relationships with clients, community members and service providers

About You

You are someone who:

• Has experience working with vulnerable clients
• Demonstrates empathy, resilience and professionalism
• Can work independently and manage competing priorities
• Has strong communication, administration and computer skills
• Understands trauma-informed practice
• Demonstrates cultural sensitivity, particularly when working with Aboriginal people and communities
• Is willing to travel regularly to Newman and surrounding outreach locations

Essential Requirements

• Minimum Cert IV in Community Services
• Experience in community services, case management or a related field
• Current WA C Class Driver's Licence
• National Police Clearance and Working with Children Check (or ability to obtain)
• Australian working rights
• Able to travel to remote areas to deliver services to clients and the community.

Benefits

At PCLS we value our people and offer an attractive range of benefits, including:

• Competitive salary package
• Location allowance
• Additional 0.5% employer superannuation contribution
• Air-conditioning subsidy (October to March, in accordance with policy)
• Five weeks annual leave plus 17.5% leave loading
• Additional gifted leave between Christmas and New Year
• Access to not-for-profit salary packaging
• Wellbeing initiatives and staff wellbeing squad
• Regular supervision and professional development opportunities

This position is ideally based in Newman; however we welcome applications from candidates located across the Pilbara who are able to travel regularly with overnight stays.

Diversity and Inclusion

PCLS is committed to creating an inclusive, respectful and welcoming workplace. We encourage applications from Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people with disability, people of all genders, ages and sexual orientations, and people with diverse lived experiences.

PCLS is proud to be a Child Safe Organisation.

How to Apply

Click Apply Now and submit your current resume and cover letter addressing the essential selection criteria.

Applications will be assessed as they are received, and PCLS reserves the right to appoint before the closing date should a suitable candidate be identified.