Guest Services All-Rounder - Pittwater

About us:
At YHA Australia, we provide affordable, quality accommodation with purpose. We're committed to creating a more open and welcoming world where connections thrive and experiences matter. As a Certified B Corp organisation, YHA is committed to responsible business practices that benefit people and the planet

What sets us apart? We're a not-for-profit, membership-based social enterprise. Our profits go straight back into improving our properties and creating positive social, cultural and environmental impact.

Our network spans 20 uniquely characterful properties across Australia – from the rooftop views of Sydney Harbour YHA to historic cells at Fremantle Prison to eco-retreats nestled in National Parks, like Pittwater, and beachside beauties in Byron Bay and Port Elliot.

YHA Pittwater Eco is a vibrant and welcoming property nestled on the hillside of Morning Bay in Ku-ring-gai National Park, this unique eco-retreat offers breathtaking views and a tranquil escape for all, located on the traditional lands of the Garigal people of the Eora Nation. 

YHA Pittwater Eco features a range of private, family and co-living rooms with shared bathrooms and facilities, including a self-catering kitchen, cosy lounge area with fireplace (for the cooler months!) access to a BBQ, convenient proximity to local walks, sporting equipment where guests can explore the surrounding bushland, kayak on the bay, or simply relax. 

This is a beautiful location, and please note, that the property is only accessible by boat or ferry.

About the role:
We are on the search for a proactive and passionate hospitality allrounder to join our team. The Guest Services All-Rounder is the ultimate role that allows you to gain exposure to all operational aspects of our amazing properties and sets you up for a career in Hospitality and Tourism.

This is a unique position that allows you to work across Reception, Housekeeping, Guest Activities/Events and Food and Beverage. With development opportunities locally and across Australia, this role is the perfect next step for someone looking to build the foundation of a career in general or property management. 

This is a Casual position, and you must be 18 years or older. With overnight shifts you can stay onsite.

Responsibilities include:

• Reception - Welcoming guests to the property and ensuring their check in process is seamless whilst ensuring all accounts and documentation is recorded accurately

• Guest Activities - Create, promote and plan guest activities including social events and activities to ensure our guests stay engaged and entertained

• Housekeeping - Ensure the property and guest rooms are maintained to the highest standards. This includes ensuring laundry and managing any maintenance or safety issues are managed efficiently

• Food & Beverage - Maintaining food hygiene and compliance remains of the highest standards. Preparation and service of food and beverages including coffee making / barista duties

• Health & Safety - Ensure adherence to all YHA Policies and procedures to ensure the safety of yourself and others

About you:

• You will need to have exceptional interpersonal and communication skills and enjoy providing guests with a fun and engaging service

• Ideally you'll have experience in customer service, hospitality, or a similar role

• You'll need to have good attention to detail and organisational skills

• Experience using Microsoft office and ideally experience in reservations/POS or bookings systems

• Flexibility to work a rotating roster, including nights, weekends and public holidays (Occasional overnight stays may be required)

• RSA certification is essential and First Aid certificate is desirable

• Knowledge of the local area and travel/tourism industry (desired)

Our Values
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.

• Collaborate, listen and connect

• Care for people and planet

• Create positive experiences

• Always evolve

  
What's in it for you

• Travel Perks: Free stays across our network – because we love travel as much as our members do!

• Team Adventures: Opportunities to visit other locations for team building and training

• Discounts: Access to benefits at various stores and across the YHA network

• Growth: Professional development and career opportunities throughout YHA

• Cultural Flexibility: Swap standard public holidays for ones that have personal meaning

• Wellbeing Support: For you and your immediate family through our Employee Assistance Program

• Referral Program: Know someone great? We reward successful candidate referrals

  
Are you ready to help make the world a more connected and sustainable place? Submit your resume and a cover letter telling us why you're perfect for this role!