Care Partner

Manning Support Services (MSS) is an award-winning community service organisation that has been operating on the NSW Mid North Coast for more than 40 years. MSS is a multi-service not-for-profit, with a mission to enhance the quality of people’s lives by providing services which enable them to live with dignity and respect.

MSS has an opportunity for a full-time Care Partner to join our Home Care team in Taree. The position is 38 hours per week, Monday to Friday, with the option of a 9-day fortnight.

At MSS, we believe strong relationships are at the heart of great care. Our Care Partners take the time to understand each client — what is important to them, what they want to achieve and how they want to live their life.

This is a case management and care coordination role, rather than a direct support role. Care Partners work alongside clients to plan, coordinate and review the services and supports that help them achieve their goals. This includes care planning, service coordination, budget management and responding to changing needs, ensuring supports continue to reflect each client’s choices, preferences and circumstances.

Care Partners are a trusted point of contact throughout the client’s care journey. Through regular communication, home visits and reviews, they monitor wellbeing, identify and manage risks, coordinate with service providers and respond when circumstances change.

Tasks and responsibilities include:

• Care planning and coordination for Support at Home and Commonwealth Home Support Program clients

• Management of client budgets and service delivery

• Ongoing monitoring of care, including in home assessment and reviews

• Assessing and managing risk in client homes

• Building strong, respectful relationships through clear and effective communication

• Managing client feedback and incidents

• Ensuring services meet the strengthened Aged Care Quality Standards, providing person-centred care, supporting client choice, maintaining accurate documentation, and safeguarding client rights

Essential Qualifications and Requirements:

• Certificate III or IV in Community Services, Aged Care, Individual Support, or similar, or relevant work experience

• Experience supporting older people in aged care, health, or disability services

• Knowledge of aged care programs, standards, and the rights of older people

• Ability to use client record or care management systems (training provided)

• National Criminal History Check, or willingness to obtain one at MSS's expense

• Provisional or full NSW driver’s licence

• Access to a reliable, registered vehicle with at least third-party property damage insurance

Skills & Experience

• Experience delivering person-centred, goal-focused care and support.

• Strong assessment, care planning, budget management, and problem-solving skills.

• Proficient in Microsoft Office, client management systems, and My Aged Care.

• Excellent communication skills with the ability to build relationships with clients, families, and service providers.

• Experience working with diverse communities and coordinating service referrals.

• Understanding of workplace health and safety practices.

Personal Attributes

• Compassionate, professional, and committed to client choice and independence.

• Strong interpersonal skills with a focus on trust, privacy, and confidentiality.

• Well-organised, adaptable, and able to work both independently and collaboratively.

• Resilient with excellent time management and prioritisation skills.

What do we offer?

• Flexible working environment with a positive work culture

• Work for an award-winning community organisation with career development opportunities

• Salary packaging up to $15,899 p.a. as well as a meal and entertainment card up to $2,650 p.a.

• Bonus leave (3 days per year)

• Option of Fitness Passport discounted gym and pool membership

How to Apply

• All candidates must apply using the Seek online process.

• Applications must include a current resume and a cover letter that addresses each of the selection criteria above.

• Shortlisting and interviews will begin immediately, so early applications are encouraged.

• Closing date is 9:00am on Monday 7 September 2026

Further Information

Please contact Jenny Anderson if you have any questions about the role on (02) •••• •800

For a full position description for this role please email: ••••@mssinc.org.au

We encourage and welcome applications from First Nations Australians, people from culturally and linguistically diverse backgrounds and people with disabilities.