Business Operations Officer

The Role

The role is accountable for managing work allocation, resources and priorities to ensure business objectives are achieved within agreed timeframes. It involves overseeing complex procedural, operational, administrative, quality management and business support activities, including workflow management, planning, and the development of measurable milestones and outcomes. 

The position requires accurately completing work, mentoring and guiding less experienced staff, and sharing expertise to build team capability. A strong understanding of relevant legislation, policies and strategic requirements is essential to inform advice, decision-making and service delivery. The role responds to and resolves complex enquiries, selects appropriate courses of action, and implements alternative solutions when issues arise. 

Effective stakeholder engagement and negotiation skills are critical to achieving business outcomes, alongside collaboration, relationship building and constructive feedback. The role also supports continuous improvement through researching, developing and implementing business support documentation aligned with organisational requirements.

About our Team

Regional Maintenance Centre (RMC) North East is located in Cairns and will provide capability support to the Royal Australian Navy. The focus of this organisation will be on enhanced collaboration, co-ordination, workforce development and expansion to build the capability and capacity needed to meet increasing ship maintenance demands.

RMC is dedicated to the continued professional development of its staff and you can expect to enhance your skills through additional formal training. Working for Defence will support you in balancing work life with family and other priorities. You can access a variety of flexible working arrangements, occasionally working from home and working hours that are not always nine to five. Defence provides employees with a superannuation contribution of 15.4 per cent, higher than most industries, with the opportunity for you to make additional personal contributions.

Our Ideal Candidate

Operational Planning and Workflow Management 

• Ability to coordinate workloads, allocate resources, set priorities, and manage competing demands to ensure business objectives and deadlines are met efficiently. 
• Developing and Implementing Quality Systems, maintaining quality frameworks, procedures, and documentation to ensure consistent quality that aligns with CASG/NSSG/GWEO Quality Management Systems and Policy

Policy, Procedure and Governance Knowledge 

• Strong capability to interpret and apply legislation, policies and procedures, and develop operational documentation that supports compliant and consistent business practices. 

Analytical and Problem Solving Skills

• Capacity to analyse complex operational issues, assess risks, identify options, and recommend or implement practical solutions aligned with organisational objectives. 

Stakeholder Engagement and Communication

• Effective communication and negotiation skills to engage with internal and external stakeholders, respond to complex enquiries, and build productive working relationships. 

Leadership, Collaboration and Capability Development 

• Ability to work collaboratively within teams, provide guidance and constructive feedback, share expertise, and mentor staff to strengthen team capability and performance.
• Developing and Implementing Quality Systems, maintaining quality frameworks, procedures, and documentation to ensure consistent quality that aligns with CASG/NSSG/GWEO Quality Management Systems and Policy

Security Clearance:

Applicants must be able to obtain and maintain a security clearance at “Negative Vetting Level 1”.

The Department of Defence employs around 18,000 Australian Public Service (APS) employees. Defence APS employees work in a wide variety of critical roles, Australia wide, enabling our three services Navy, Army and Air Force, to do their job. Defence has a range of Australian Public Service (APS) career opportunities that offer interesting, challenging, and unique work. Our workforce includes administrative support, accountants, intelligence analysts, engineers, policy advisors, graphic designers, lawyers, social workers, IT specialists and contract managers to name a few. We offer a rewarding career that includes professional development, work-life balance, recognition, a flexible and supportive work environment and a diverse workforce. To find out more about a career with Defence please visit https://www.defence.gov.au/jobs-careers