Receptionist & Office Support

Your New Journey Begins with STRAND!
Are you a warm, organised and professional Receptionist / Office Coordinator who takes pride in being the first face people see and the first voice they hear?
Join STRAND, one of Australia's most iconic travel and lifestyle brands, as the friendly face of our Pyrmont Head Office. You'll own our front-of-house experience - welcoming visitors, managing our busy reception desk and keeping the office running smoothly - while also picking up hands-on business support across People & Culture, retail operations and business projects.
No two days will be the same, making this a great opportunity for someone who thrives on being the go-to person in the office and wants to build a career in business support along the way.
What You'll Be DoingOwn reception and front-of-house — greeting visitors, managing calls, meeting rooms, mail and couriersBe the welcoming face and voice of STRAND Head Office, creating a great first impression for everyone who walks through the doorCoordinate office facilities, supplies and equipmentLiaise with building management, suppliers and contractorsSupport People & Culture with onboarding, L&D and employee lifecycle activitiesMaintain our internal Learning Management System (LMS)Assist with general retail operations and retail projects as requiredCreate visually engaging documents and presentations to support business initiativesProvide general administrative and business support across the Head Office
Who You Are2+ years' experience in reception or front-of-house, ideally within a busy office or corporate environmentA warm, professional and approachable manner — you genuinely enjoy being the first point of contactExcellent written and verbal communication skillsStrong organisational skills and the ability to juggle the front desk with multiple priorities and deadlinesTech-savvy with a curiosity to learn new systems, processes and AI toolsStrong attention to detail and a proactive, team-player attitudeProficiency in Microsoft Office, including Outlook, Word, Excel and PowerPointExperience with basic design tools like Canva and/or CapCut is a bonusConfidence working independently while also collaborating with stakeholdersA Certificate III or IV in Business or Office Administration is desirable
Who We AreWe're STRAND — Australia's go-to travel and lifestyle companion since 1927. With over 260 stores and a growing international presence, wherever you're going, no matter if the journey or adventure is big or small, we'll be by your side.
Why Start Your Journey With STRAND?Room to Grow - You'll be the heartbeat of our Head Office reception, with exposure across HR, L&D, security and retail operations, and a genuine pathway to build a broader business support career.
Perks That Matter - 40% off everything (yes, everything), Birthday leave, 12 weeks paid parental leave (eligibility criteria applies), Service Recognition Program, employee referral incentives, and 24/7 access to our Employee Assistance Program.
A Culture That Gets It — Exceptional customer experiences start with exceptional people. Expect collaborative teammates, leaders who back you, and a workplace where good ideas get noticed.At STRAND, people are our power.
We're driven by innovation, customer obsession, and a deep commitment to growth. If you love being the first point of contact and want a role at the heart of the business, we'd love to hear from you.
Please note this role is based in our Pyrmont HQ and requires you to be onsite 5 days a week (flexibility with hours such as 8am–4pm or 9am–5pm).