Workplace Coordinator - 9 month FTC

About the role

As a Workplace Coordinator, you will be responsible for delivering exceptional client experience every day through enhanced engagement, proactive communication, and high-touch service within our client's offices. This role is crucial in increasing the level of engagement and partnership between JLL, service partners, and Westpac to provide superior service delivery. The Workplace Coordinator is responsible for implementing the experience program at the client site, serving as the face of the workplace and ensuring consistently high-quality experiences for staff and visitors.

Key responsibilities

• Serve as the initial point of contact for all Client employee inquiries, issues, troubleshooting, and feedback related to the services within the workplace, with the primary goal of positively impacting the care and comfort of Client employees and guests

• Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements, policies and regulations, and performance metrics to provide flawless execution and stable service delivery for the Client

• Work collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management, Housekeeping, Security & Group hospitality and Events)

• Spend a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices, desk, conference rooms, mailroom, pantries, etc.) are stocked and maintained

• Receive and respond to all requests or issues within one day of receipt, including a personal follow up to Client employees to ensure questions / requests are answered

About you

• Prior relevant experience in hospitality, facility / property management, operations and knowledge of commercial real estate is preferred

• Exceptional customer service skills and professionalism with a passion for hospitality coupled with a track record of excellent internal and external customer service

• Ability to manage multiple priorities and deliver results in a fast-paced environment whilst working independently

• Strong prioritization and time management skills

• Superior communication skills, written and verbal, and a strong orientation to provide exceptional JLL customer experience is essential

• Excellent organizational skills

Benefits

• Great employee discounts off fitness, wellbeing & other renowned brands

• 18 weeks paid maternity leave

• Private Health Insurance Discounts

• Active Social Club

• Employee assistant program

• Novated Lease for EV cars

• Paid time off for volunteer work

• Career Opportunities with Australia's #1 Commercial Real Estate firm

• Premium offices

About us

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.